Warranty Performance – OWT Bill Dispute Resolution Lead

Job Description

The Role
The Warranty Performance OWT Bill Dispute Resolution Lead quickly and effectively resolves supplier OWT bill disputes in the GM PartLink system. The role requires the ability to analyze OWT bill disputes then quickly and effectively resolve them. Considerable initiative attention to detail and independent judgement is required. A successful candidate will demonstrate ability to:

• Have strong initiative to quickly respond and resolve supplier OWT bill disputes
• Learn and understand the OWT process
• Understand GMs Ordinary Warranty Terms (OWT)
• Work effectively in PartLink
• Work with large Microsoft Excel data files
• Engage and communicate with GM cross functional partners (Purchasing Engineering Quality)
• Communicate clearly with suppliers
• Help remove roadblocks and escalate as needed

This role involves a high level of independent judgment and ingenuity. The ability to work cross functionally and with various levels of management is a necessity.

What Youll Do

• Resolve supplier disputes OWT Bills in PartLink
• Research OWT Bill claim disputes to determine validity
• Communicate with Suppliers to resolve OWT Bill disputes
• Communicate with Suppliers how the OWT process works
• Communicate with GM cross functional teams to help understand and resolve disputes (Purchasing Engineering and Quality)
• Escalate when needed to Warranty Performance management
• Engage Purchasing where commercial engagement and discussion is required
• Support Transaction Maintenance activities within PartLink

Skills & Abilities (Required Qualifications)

• 3 years of experience with major automotive OEM or Supplier
• Strong drive for results and history of driving high performance teams
• Excellent organizational skills
• Evidence of strong framing and communication skills
• Understanding of many aspects of the business: including Purchasing Engineering and Finance
• Negotiation skills
• Preferred ability to understand & interpret warranty data
• High level of analytical ability where problems are complex
• Excellent interpersonal skills to lead teams to consensus
• Ability to work independently in ambiguous situations and out of process

About GM

Our vision is a world with Zero Crashes Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day individually and collectively to drive meaningful change through our words our deeds and our culture. Every day we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one were looking out for your well-beingat work and at homeso you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex race color national origin citizenship status religion age disability pregnancy or maternity status sexual orientation gender identity status as a veteran or protected veteran or any other similarly protected status in accordance with federal state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required where applicable to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment email us or call us your email please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.