Patient Access Officer Admissions
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Job Location:
Monthly Salary:
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
Our vision is to be the best place for healthcare anywhere and the best place to work in healthcare.
We believe that every life deserves world class healthcare.
Job Summary
Salary: Starting salary: 27007.50. After probation salary increases to 28500
Hours: Monday to Friday shifts between the hours of 6:00am and 6:00pm. Saturday shifts also required on a rotational basis.
Location: 33 Grosvenor Place London SW1X 7HY (on-site only)
Contract: Full time permanent
What are we looking for
You will be supported by the Registration/Admissions Senior and be part of a dynamic patient-facing role committed to delivering a warm welcome to all outpatients on their arrival at Cleveland Clinic London.
You will contribute to the delivery of an exceptional patient experience ensuring all outpatients are fully registered on arrival. A varied and multi-faceted role as well as providing patient information and answering any questions or queries our patients may have about any aspect of their visit you will be responsible for the accurate collection and verification of all outstanding demographic and financial information including insurance authorisations and/or payments.
You should have a working knowledge of all types of outpatient scheduling across the various clinical areas of the hospital and will be an excellent communicator and adaptable team player who enjoys the challenges of delivering world class customer service in a busy hospital environment.
Wat makes us different
Cleveland Clinic London offers a brand-new high-acuity environment with the very latest equipment where caregivers are encouraged to grow their expertise across multiple specialties and in collaboration with expert clinicians. Our Mission Caring for life researching for health and educating those who serve assures our unwavering commitment to professional development.
What will your duties include
Meet and greet all day cases inpatients and visitors to Cleveland Clinic London
Ensure any outstanding patient demographic and financial information is complete at the point of arrival
Liaise with insurance companies and other third party payers as required to ensure relevant authorisation is in place
Collect payments as required utilising Cleveland Clinic Londons integrated payment systems
Complete the Administrative Admission process with the patient ensuring a patient/guarantor signature is obtained
Collect payments as required utilising Cleveland Clinic Londons integrated payment systems
Provide cost estimates to self-pay patients
Promote and encourage sign up to the CCL MyChart App to enable patients to manage their own healthcare information
Communicate effectively with other relevant departments within the hospital to deliver a seamless patient journey in all cases
Cross train across all areas of Patient Access
Follow hospital and department policies and procedures with special attention to attendance and punctuality confidentiality dress code and display of ID badge
Complete mandatory education and training in order to maintain organisation and department specific competencies and requirements
Other duties as assigned
What we need from you
Relevant experience in a healthcare related setting and/or professional front desk service environment (essential)
Experience of patient bookings via hospital computer software (preferred)
Computer proficiency in Microsoft Office Excel Word etc (essential)
Outstanding customer service communication confidentiality and interpersonal skills (essential)
Proven ability to step outside comfort level adapt to new challenges and assist the team (essential)
Ability to work effectively in both a team environment and independently (essential)
What can we offer you
As a private hospital with no shareholders we reinvest profits back into our organisation. This means we can offer tailored support and development for caregivers alongside benefits such as:
25 days annual leave plus Bank Holidays
Double-matched salary exchange pension contribute 5% and well contribute 10%
Private Medical & Dental Insurance
Life Assurance
Season Ticket Loan & Cycle to Work schemes
Workplace Nursery Scheme
Wellbeing Hub with mental health coaching and EAP support
Earned Wage Access - get early access to part of your pay when needed
Access to discounts on food retail and more
Who we are
Cleveland Clinic is one of the leading providers of specialised medical care in the world providing clinical excellence and superior patient outcomes for almost 6 million patient visits per year across more than 200 locations. We employ over 80000 caregivers worldwide and continue to drive innovation in healthcare.
With over 100 years of history our Patients First philosophy is at the heart of everything that we do.
If you would like to know more please email Applicant shortlisting and interviews may take place whilst the advert is live so it may close sooner than expected - please submit your application as soon as possible. Due to the volume of applications we are not always able to provide individual feedback.Disclosure and Barring Service (DBS) Check
This role may be subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order (as amended) and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (DBS) to check for any previous criminal convictions.
Lets deliver World Class care together!
As an equal opportunities employer we aspire to work together to promote a more inclusive work environment which represents our commitment to celebrate diversity.
CCL is committed to applying its Equal Employment Opportunity/Workforce Diversity and Inclusion Policy at all stages of recruitment and privileging. Shortlisting interviewing and selection will always be carried out without regard to any Protected Characteristics. When aware of the need to do so and when required CCL will make reasonable adjustments to its arrangements for interviews and to conditions of employment/engagement for disabled applicants to ensure so far as practicable that they do not place such applicants at a substantial disadvantage in comparison to non-disabled applicants.
Required Experience:
Unclear Seniority
Key Skills
- Culinary Experience
- Sales Experience
- Time Management
- Marketing
- Public Relations
- Customer Service
- Computer Skills
- Microsoft Outlook
- Basecamp
- Salesforce
- Inside Sales
- Recruiting
