Supply Chain Analyst 1
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Job Location:
Monthly Salary:
Posted on:
18 hours ago
Vacancies:
1 Vacancy
Job Summary
The Customer Service Representative is responsible for providing accurate timely and proactive support to customers by managing inquiries quotations order processing shipment coordination and communication across internal departments. This role ensures high service levels aligned with plant objectives while maintaining compliance with Safety ISO and International Trade requirements.
Key Responsibilities
Customer Communication & Support
- Provide accurate and timely responses to customer requests including expediting shipment inquiries (regular and air) and quotations for new items.
- Communicate holiday shipment blackout dates to all customers.
- Issue annual fiscal year-end notifications regarding updated price lists.
- Attend weekly meetings with key customers (Sherman Marshalltown NPW) and additional meetings as required.
- Provide customers with information based on ATP (Available to Promise).
- Follow up closely on customer requirements commitments and shipment rescheduling based on KTT reports.
Quotations & Pricing
- Verify item activity status in Toluca and provide pricing and lead times accordingly.
- Enter new item quotations into the Engineering template.
- Send quotations or rejections to customers via email.
Order Management
- Enter customer orders for accounts not in Oracle or for any customer when required.
- Create new customer accounts in Oracle.
- Generate reports for short customer orders and review Subscription reports for orders on hold or items with engineering structure issues.
CrossFunctional Coordination
- Obtain planning information from Planner-Buyers and Production Schedulers to negotiate shipment dates with customers.
- Support ITC and Traffic by distributing International Compliance communications to customers.
- Assist ITC & Traffic with screening activities and provide feedback on customer claims related to shipment discrepancies.
Compliance & Continuous Improvement
- Comply with all applicable Safety and ISO procedures as well as internal work regulations.
- Participate in ESHM committees and/or serve as an internal ISO auditor.
- Support initiatives to improve customer service processes and communication flow.
Qualifications
Bachelors degree in Business Administration Commercial Relations or Industrial Engineering.
80% English proficiency.
Knowledge of the Oracle system and product knowledge.
Problemsolving techniques.
2 years of experience in a planning or purchasing role at Fisher
Required Experience:
IC
Key Skills
- Microsoft Access
- Continuous Improvement
- Business Analysis
- SAP
- Supply Chain Experience
- Business Process Modeling
- Process Mapping
- Analysis Skills
- SAP APO
- SAP Supply Chain Management
- Production Planning
- ERP Systems
About Company
Emerson has refocused its business portfolio to deliver solutions that bring greater value to our customers. About Emerson We concentrate on the most complex, profound challenges facing the world in the process, industrial, commercial and residential markets. Our global talent, best-i ... View more
