RQ10340 Specialized IT Consultant Junior

Deliverables:

• Lead coordinate and monitor ticket support for health service providers provisioned on to LTCCASB/CCIM hosted MIS and HRIS and escalate as required.
  
• Monitor ongoing requests for service (e.g. onboarding mergers) coordinate resources to meet requests and communicate expectations to health service provider clients.
  
• Manage the overall secretariat of LTCCASB/CCIM governance structures including meeting preparation follow up on action items and circulating detailed minutes. Facilitate working group sessions both internally and externally as required.
  
• Create manage and publish communications through the approval process
  
• Work with senior management to prepare for executive briefings and respond to requests for information. Provide/prepare stakeholder communication documents executive level presentations reports and briefing materials.
  
• Provide business needs analysis and create business and system requirements documentation including functional and non-functional requirements use cases and data and process flow diagrams
  
• Follow industry best practices processes and policies that are required to maintain and support privacy and security requirements.
  

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Experience with Microsoft Dynamics GP BSSI HFM and Logibec Quadrant Workforce Solutions
  
• Experience with coordinating Service Desk operational activities and technical projects that involve Personal Information Protection and Electronic Documents Act (PIPEDA)
  

Skill Set Requirements:

Public Sector Experience:

• 2 years working in Public Sector in Health Care
  
• Knowledge of personal health information protection legislative requirements and how they apply to developing and maintaining healthcare systems containing personal health information (PHI)
  

Management and Communication Skills:

• Proven track record for building strong working relationships
  
• Strong interpersonal and verbal and written communication skills
  
• Excellent customer service skills including tact and diplomacy to ensure client needs are managed effectively
  
• Excellent analytical problem-solving and decision-making skills
  
• Ability to apply strong listening skills to facilitate issue resolution
  
• A motivated flexible creative team player with perseverance excellent multi-tasking abilities and a proven track record for meeting strict deadlines
  

Technical Skills:

• Experience with Microsoft Dynamics GP BSSI HFM and Logibec Quadrant Workforce Solutions
  
• Experience with the following technologies:
  

• MS Projects
  
• MS Teams
  
• MS Power Point
  
• MS Excel
  
• MS Visio
  
• AODA compliance
  
• OTR
  

• Knowledge of ITIL and service management industry best practices including execution of change management and incident management processes
  
• Experience with coordinating Service Desk operational activities and technical projects that involve Personal Information Protection and Electronic Documents Act (PIPEDA)
  

General Skills and Experience:

• Demonstrated knowledge of IT project management standards tools techniques and methodologies including the Project Management Institute (PMI) Project Management Body of Knowledge (PMBoK)
  
• Experience managing change including documenting change requests change implementation plans SDLC resource schedules and back-out plans for IT infrastructure projects
  
• Experience tracking and reporting on status for multiple stakeholder groups including clients