Clinical Field Support Fixed Term 10 months CDMX
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Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at
Job Function:
Customer ManagementJob Sub Function:
Technical Field ServiceJob Category:
Business Enablement/SupportAll Job Posting Locations:
Guadalajara Jalisco Mexico Mexico City MexicoJob Description:
About MedTech
Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.
Your unique talents will help patients on their journey to wellness. Learn more at Surgery
Fueled by innovation at the intersection of biology and technology were developing the next generation of smarter less invasive more personalized treatments.
Are you passionate about improving and expanding the possibilities of surgery Ready to join a team thats reimagining how we heal Our Surgery team will give you the chance to deliver surgical technologies and solutions to surgeons and healthcare professionals around the world. Your contributions will help effectively treat some of the worlds most prevalent conditions such as obesity cardiovascular disease and cancer. Patients are waiting.
Your unique talents will help patients on their journey to wellness. Learn more at are searching for the best talent for Clinical Field Support based in Mexico City.
Purpose:
The Clinical Field Support Mexico Portfolio Transformation will work with clinicians in specific specialties supporting the transformation of the Surgery portfolio in Mexico. This role will ensure safe and effective product exits minimizing impact to surgeons and smooth adoption of substitute products. Will collaborate closely with the direct and indirect channel FSO and Marketing teams.
You will be responsible for:
Clinical Expertise: Observe surgical procedures across critical specialties (Ob-Gyn Skin Pediatrics General Surgery) to understand product usage and ensure safe transition of specific SKUs.
Retention Support: Execute volume loss reduction plans focused on specific territories.
Education & Advocacy: Provide physician education on discontinuation of products and potential alternatives.
Cross-Functional Collaboration: Partner with FSO Marketing and KAM teams to deliver on discontinuation activities and customer communications.
Field Execution: Act as a clinical resource in private/indirect segments to mitigate volume loss and support distributor engagement.
Qualifications / Requirements:
Bachelors degree required
Recommended degree Physician Assistant Nurse Practitioner Nurse Biomedical Engineering
Related Experience:
5 years professional experience in clinical healthcare setting specifically operating room or medical devices
Knowledge Skills and Abilities:
Deep knowledge of MedTech Industry and Mexico Hospital systems
Deep knowledge of surgical products and how such products are used in the operating room
Deep knowledge of clinical specialties and subspecialties - Gyn ObGyn general surgery and pediatrics preferred
Exceptional interpersonal professionalism communication and presentation skills
Safe Fleet Requirements:
Since this position is eligible for Company Car as a working tool it is also required:
Valid drivers license.
At least 3 years of driving a car experience preferably in highway zones (between 80 and 110 km/h) and with standard vehicles.
Required Skills:
Preferred Skills:
Analytical Reasoning Communication Continuous Improvement Customer Service Customer-Support Customer Support Operations Customer Support Trends Data Gathering Analysis Incident Management Problem Solving Project Management Office (PMO) SAP Field Service Management Service Request Management Teamwork Technical Credibility Troubleshooting
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
