Customer Trust Specialist

About Anthropic

Anthropics mission is to create reliable interpretable and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers engineers policy experts and business leaders working together to build beneficial AI systems.

About the Role

As a Customer Trust Specialist youll be the operational backbone of the teamtriaging high volumes of weekly questionnaire requests coordinating customer audits with strategic accounts and partnering with Legal/Compliance teams to streamline contract reviews. Youll work closely with the Customer Trust Lead to implement automation platforms and establish scalable processes that transform how we serve enterprise customers.

What youll do:

Questionnaire Operations & Triage

• Own day-to-day execution of customer security questionnaires assessments and RFPsmanage intake routing response coordination and delivery
• Meet aggressive response time SLAs through effective prioritization automation leverage and cross-functional coordination
• Build and maintain response knowledge bases across security privacy compliance and AI safety topics
• Partner with SMEs (Security Legal Product AI Safety) to ensure accurate consistent responses

Contract Review Support

• Partner with Legal Operations on security-related contract reviews and redlines
• Identify patterns requiring escalation and flag non-standard security commitments
• Support negotiation of security terms SLAs and audit rights in enterprise agreements

Operational Excellence

• Help implement and optimize automation platforms
• Track metrics identify bottlenecks and drive continuous improvement initiatives
• Contribute to trust artifact development (security FAQs compliance documentation audit reports)

Customer Audit Program

• Coordinate incoming customer audit requests including evidence collection control owner coordination and communication
• Maintain audit obligation inventory and develop repeatable audit response frameworks

Who You Are:

• 5 years experience in compliance security operations or customer trust roles with hands-on questionnaire/audit management
• Proven success managing high volumes of customer security requests with demonstrated ability to maintain quality under pressure
• Strong understanding of common security frameworks (SOC 2 ISO 27001 NIST CSA CCM) and ability to map controls across frameworks
• Experience working in cloud-native multi-cloud environments (AWS GCP Azure)you understand shared responsibility models and can articulate platform security capabilities
• Youre a systems thinker who builds scalable processes not one-off solutions
• Exceptional at stakeholder managementyou know how to get timely responses from busy SMEs and keep complex projects on track
• Detail-oriented with strong written communication skillsyour questionnaire responses are accurate clear and customer-friendly
• Comfortable with ambiguity and rapid changeyou thrive in high-growth environments where processes are still being defined

Strong candidates may also:

• Have worked in AI/ML companies and understand AI safety/security considerations
• Bring experience with trust automation platforms (Vanta OneTrust Whistic etc.)
• Possess relevant certifications (CISA CRISC CISSP or ISO 27001 Internal Auditor)

Candidates need not have:

• Prior experience in all security domainswe value learning agility and willingness to develop expertise in novel AI compliance areas

Deadline to apply: None applications will be received on a rolling basis.

Logistics

Education requirements: We require at least a Bachelors degree in a related field or equivalent experience.

Location-based hybrid policy: Currently we expect all staff to be in one of our offices at least 25% of the time. However some roles may require more time in our offices.

Visa sponsorship:We do sponsor visas! However we arent able to successfully sponsor visas for every role and every candidate. But if we make you an offer we will make every reasonable effort to get you a visa and we retain an immigration lawyer to help with this.

We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy so we urge you not to exclude yourself prematurely and to submit an application if youre interested in this work. We think AI systems like the ones were building have enormous social and ethical implications. We think this makes representation even more important and we strive to include a range of diverse perspectives on our team.

Your safety matters to us.To protect yourself from potential scams remember that Anthropic recruiters only contact you addresses. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money fees or banking information before your first day. If youre ever unsure about a communication dont click any linksvisit for confirmed position openings.

How were different

We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact advancing our long-term goals of steerable trustworthy AI rather than work on smaller and more specific puzzles. We view AI research as an empirical science which has as much in common with physics and biology as with traditional efforts in computer science. Were an extremely collaborative group and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such we greatly value communication skills.

The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic including: GPT-3 Circuit-Based Interpretability Multimodal Neurons Scaling Laws AI & Compute Concrete Problems in AI Safety and Learning from Human Preferences.

Come work with us!

Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits optional equity donation matching generous vacation and parental leave flexible working hours and a lovely office space in which to collaborate with colleagues. Guidance on Candidates AI Usage:Learn aboutour policyfor using AI in our application process