Retail Team Member

We are seeking an enthusiastic and customer-focused Retail Team Member to join our team in New this role you will create support and contribute to a high-performance culture to enable a great customer experience across the store.

• Provide a high level of customer service standards including pre during and post the sale.
• Achieve sales targets for you and your store by: 
  • Putting the customer at the centre of everything you do and creating Raving Fans
  • Participating in all suppliers compliance and sales training modules
  • Participate in the STARS coaching program to learn and demonstrate the required sales behaviours
  • Understand the JB HiFi 5 Steps of selling and demonstrate in all customer interactions
• Demonstrate safe work practices and assist the company in providing a safe and healthy environment. 
• Contribute to the JB HI-FI brand and store experience by assisting with merchandising of all products on the sales floor adhering to JB Hi-Fi Merchandise standards
• Enable a safe work environment for you your team and customers ensuring all OHS policies and procedures are adhered to.
• Support the efficient delivery and processing of stock into store following store receiving processes
• Manage order fulfilment (delivery & click and collect) in line with procedures including product pick and pack & dispatch order fulfilment enquiries
• Engage positively with Store Management take on board feedback to continuously grow and learn
• Assist with customer service requirements on the counter and on floor payment devices
• Assist the Store Management team where required across our Sales Merchandise and Operations areas

Qualifications :

• Experience in being part of a high achieving team
• Demonstrated ability in required skills and competencies
• Unerring passion for creating great customer experiences

Additional Information :

If you are interested in this exciting opportunity with us please click apply and upload your CV. All applications are strictly confidential.

JB Hi-Fi Group is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you dont meet 100% of the criteria) please dont hesitate to apply!

Remote Work :

No

Employment Type :

Casual