Service Drive Manager Joe Cooper CDJR Shawnee
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Job Location:
Shawnee, OK - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
2024 USA Today Top Workplace
Joe Cooper CDJR of Shawnee is seeking applications for a Service Drive Manager at its state-of-the-art service facility in Shawnee OK. The Service Drive Manager plays a critical role in supporting the Service Manager and will oversee daily service drive operations; lead service advisors; enhance customer satisfaction; and drive profitability. This position is integral in bridging customer experience service advisor performance and operational efficiency.
- Oversee and optimize service drive operations to ensure maximum efficiency in workflow.
- Provide leadership development and coaching to service advisors with the objective of maximizing performance metrics and customer satisfaction index (CSI).
- Implement and maintain strategies to improve customer satisfaction retention rates and service sales.
- Enforce consistent execution of service processes and adhere strictly to OEM standards.
- Address customer concerns and escalations with the utmost professionalism and urgency.
- Meticulously track and analyze key performance indicators (KPIs) including repair order (RO) count effective labor rate (ELR) hours per RO and individual advisor performance.
- Foster collaboration with the Service Manager Parts Department and Technician Teams to maximize operational efficiency and productivity.
Qualifications :
- Proven leadership in a service advisor role with ability to lead and motivate a service advisor team.
- Strong customer service and conflict resolution skills.
- Solid understanding of dealership service metrics and processes.
- CDK and X-Time experience a plus.
Additional Information :
Benefits for full time employees include but are not limited to: Medical Dental Vision Life and AD&D Disability EAP 401(k) PTO Paid Vacation Paid Holidays Employee Discounts
Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race religion sex sexual orientation gender identity age national origin ancestry citizenship disability or veteran status.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Restaurant Experience
- Kitchen Experience
- Dealership Experience
- Food Safety Experience
- Management Experience
- Auto Service Management
- Maintenance
- Operations Management
- Cash Handling
- Leadership Experience
- Supervising Experience
- Automotive Service
About Company
Cooper Auto Group is a family owned business (since 1946), and as a family, we are committed to caring for each other. We’re a customer and employee focused company that strives for excellence through our uncompromising integrity, ethics, loyalty, and commitment. If you’re ready to ... View more
