Ready to shape the future of work

At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow today.Get to know us atand onLinkedInXYouTube andFacebook.

Inviting applications for the role of Process Developer HR Service Management

This role is pivotal in enhancing HR service delivery by leveraging HR knowledge articles managing content and reporting to optimize workforce experience. The ideal candidate will possess a robust background in HR service management operational support and fostering collaboration across HR and business functions.

Responsibilities

1. Team Leadership:

Lead a team of analysts ensuring timely and accurate processing.

Monitor team performance and provide coaching to enhance efficiency.

Conduct scheduled reviews and audits of knowledge articles to ensure accuracy and relevance.

Maintain up-to-date content across knowledge repositories and document libraries.

2. Knowledge Management:

Create update and maintain HR Knowledge Articles in accordance with policy changes.

Conduct scheduled reviews and audits of knowledge articles to ensure accuracy and relevance.

Maintain up-to-date content across knowledge repositories and document libraries.

3. Employee Support:

Respond to employee queries in line with defined SOPs HR policies and service guidelines.

Escalate and assign requests to appropriate teams based on the escalation matrix and rules.

Proactively communicate with requestors when delays in resolution occur.

Support HR transactions not initiated through self-service channels.

4. Communication & Engagement:

Coordinate and manage internal HR communications.

Analyse trends and provide insights to improve operations.

Support communication planning and execution for critical HR events (e.g. Open Enrolment Policy Changes).

Qualifications we seek in you!

Minimum Qualifications

Bachelors degree in HR Operations Management or a related field.

HR Service Management experience with a supervisory role.

Advanced proficiency in Workday software Ticketing tool (ServiceNow) and reporting tools.

Five Days working from Office

Preferred Qualifications/ Skills

Certification in HR management or HR operations.

Experience in process improvement and automation.

Preference of an understanding of Workday module

Analytical mindset with attention to detail.

Why join Genpact

• Be a transformation leader Work at the cutting edge of AI automation and digital innovation

• Make an impact Drive change for global enterprises and solve business challenges that matter

• Accelerate your career Get hands-on experience mentorship and continuous learning opportunities

• Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day

• Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race colour religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.