Customer Care Consultant
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
15 hours ago
Vacancies:
1 Vacancy
Job Summary
Customer Care Consultant
Job No: 678396
Auckland
Permanent Full Time
Insurance
NZ-A4
Were looking for a Customer Care Consultant to join our team and deliver outstanding service to our customers and partners. This role is ideal for someone who enjoys helping people solving problems and building relationships while contributing to the growth and retention of our consumer insurance business.
What youll do
- Act as the first point of contact for customers and partners primarily via phone and email
- Understand anticipate and fulfil customer needs using each interaction as an opportunity to add value
- Resolve customer enquiries issues and conflicts at first contact where possible escalating appropriately to achieve positive outcomes
- Accurately record customer interactions to optimise customer experience and minimise rework and errors
- Support vulnerable customers with care empathy and appropriate solutions
- Build strong relationships with customers partners and internal stakeholders to deliver effective solutions
- Follow best practice call guides decision-making tools and all risk compliance and governance requirements
What youll bring
- Previous customer service experience ideally in a fast-paced or contact centre environment
- Insurance industry experience is desirable but not essential
- Strong verbal and written communication skills with a customer-first mindset
- Excellent attention to detail and accurate data entry skills
- Confidence using computer systems and applications such as Word and Excel
- Strong organisational skills with the ability to manage multiple tasks effectively
- Resilience and adaptability in a busy customer-facing environment
About Suncorp NZ
Were proud to be part of the Suncorp Group home to some of Australia and New Zealands most trusted insurance brands. Together we deliver faster simpler and better outcomes for our customers and partners.
At Suncorp we believe we are at our best when our workforce reflects the diversity of our communities. Were committed to creating an inclusive culture offering flexible work career development and opportunities for internal mobility.
If you require adjustments to participate equitably in our recruitment process or workplace contact for a confidential conversation.
Chase the sun with us - Apply online today!
Advertised: New Zealand Daylight Time
Applications close: New Zealand Daylight Time
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