Digital Field Support Engineer
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Yearly Salary:
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Digital Field Support Engineer
Role Title: Digital Field Support Engineer
Hours: 35 hours per week MondayFriday
Salary: 29271 - 36588 per annum plus a car allowance
Contract: Fixed term contract up to 12 months
Location: Dartford / Agile
Interviews will take place on week commencing 9th February 2026.
Were delivering a major digital transformation programme and were looking for a Digital Field Support Engineer to play a key role in the rollout of our digital switchover project.
This is a hands-on field-based role working across our sites to support the installation of new internet connectivity and digital alarm line solutions. Youll work closely with third-party vendors internal IT teams and end users to ensure systems are installed tested documented and fully operational.
Alongside project work youll also provide a professional high-quality IT support service helping ensure our technology services are reliable secure and deliver value for money.
This role is ideal for someone who enjoys being on the road working directly with technology in real environments and supporting users face-to-face as well as remotely.
What youll be doing:
- Working on-site across multiple locations overseeing the installation and testing of new internet connections
- Supporting third-party vendors with the installation testing and sign-off of digital alarm line solutions
- Running through installation and testing activities to ensure systems meet agreed specifications
- Auditing and documenting all site locations including equipment inventories photographs and configuration details
- Uploading accurate site and asset data into the IT Service Management (ITSM) system
- Handling incoming IT support tickets accurately and professionally ensuring high levels of customer satisfaction
- Monitoring ticket progress providing regular updates and driving resolution within agreed SLA timescales
- Providing first- and second-line support for hardware software and communications issues
- Acting as an effective interface between users third-party suppliers and internal IT teams
- Supporting system monitoring security patching and virus protection activities
- Assisting with asset management contract administration and renewal activities
- Maintaining accurate records and managing data in line with our Data Governance Framework and relevant legislation
- Carrying out additional duties aligned with the role as required by the Service Delivery Manager
Were looking for someone with:
Essential requirements
- Full UK driving licence and access to a car every day (this role is predominantly field-based)
- Good standard of general education
- Relevant IT certifications (e.g. A Network MCDST or similar)
- Strong understanding of:
- Windows client installation configuration and troubleshooting
- PC hardware and software maintenance
- Printer and scanner support
- Microsoft Office applications
- Messaging and email technologies
- Internet technologies
- Structured cabling solutions
Desirable / additional knowledge
- Microsoft server platforms (including Exchange and SQL Server)
- TCP/IP protocols and network configuration
- Cisco IP telephony switching and routing
- Virtualisation technologies (server desktop or application)
- Working knowledge of the ITIL framework
For more information please take a look at the job description:
About us
At Moat we are more than just a housing association; we are a community focused organisation dedicated to making a positive impact on the lives of our customers and the neighbourhoods we serve. With homes across London Kent Essex and Sussex we strive to provide quality housing and support to those who need it most.
Our Values:
- Own it:We take responsibility for our actions and decisions ensuring that we deliver on our promises to our customers and communities.
- Better together:We believe in the power of collaboration. By working together with our colleagues customers and partners we achieve greater outcomes and strengthen our communities.
- Lead by example:We strive to set high standards in everything we do. Our team members are role models who inspire others through their commitment to excellence and integrity.
- Be the change:We embrace innovation and are proactive in addressing challenges. We encourage our team to think creatively and drive positive change within the organisation and beyond.
Why join us
Joining Moat means being part of a friendly team that cares about doing great work. We offer competitive salaries generous time off and many chances to grow personally and professionally. Our employees have given us great feedback which is why we were named one of The Sunday Times Best Places to Work in 2025.
If you want a rewarding job where you can make a difference and work with a supportive team Moat is the right place for you!
Are you ready to explore the incredible benefits we offer In this engaging clip we break down everything you need to know about our employee benefits. Our employee benefits: what we can offer you ()
Interested Wed love to hear from you!
If you think this role is a good fit for you and youre ready for an exciting new challenge please fill out the online application form on our website by 11pm on Sunday 1 February 2026. We will reach out via email if we would like to invite you for an interview.
Its really important that you provide as much detail as possible in your application. Were keen to understand your interest in the role and how you meet the requirements so please make full use of the spaces provided to tell us about your experience skills and what makes you a great fit for our team.
If you require anyadditionaladjustments to the recruitment process please email
Required Experience:
IC
Key Skills
- Active Directory
- Technical Documentation
- Windows
- On-Site Support
- Test Equipment
- Linux
- Internet
- Preventive Maintenance
- Technical Assistance
- Troubleshoot
- Problem Resolution
- Setup
- hardware
- Technical Support
- UNIX
About Company
Moat is a housing association employing over 350 people and providing affordable homes in thriving communities for people in the South East of England.
