Ocean Product Manager

To further develop the Ocean Export product in the marketplace through focus on Operations Finances Sales People Systems and Culture in adherence to the companys policy and procedures.

Key Responsibilities
People
Identify develop and mentor your No. 2.
Conduct timely staff appraisals (minimum annually).
Ensure all staff have job descriptions clear expectations and structured development plans.
Support Operations Manager and key employees with goal setting and progress monitoring.
Regularly interview candidates for upcoming vacancies.
Plan and lead monthly department meetings.
Review department goals and business plans with employees for alignment and accountability.
Complete and ensure team completes 52 hours of training per year.
Operations
Oversee day-to-day operations of the ocean export department.
Understand key Expeditors systems (ETMS ATS).
Maintain updated department org chart that supports flexibility and growth.
Prepare execute and regularly update departmental business plans.
Monitor and improve departmental KPIs including SPD RPD EPD RPS revenue-to-expense ratio and District Excellence metrics.
Promote compliance with all internal and external regulations.
Map and review process flows to identify efficiency and cost-saving opportunities.
Ensure SOPs are documented and maintained.
Build and maintain strong vendor relationships.
Evaluate vendors regularly and initiate corrective actions when needed.
Stay current on market and industry insights.
Customer
Maintain thorough understanding of local pricing and market conditions.
Maintain personal involvement with top 10 ocean customers.
Complete 5 sales or retention calls weekly and log them in CRM.
Train and support branch sales teams on ocean product knowledge.
Ensure customer reviews are completed and documented.
Provide routing solutions pricing alternatives and technical support.
Respond to RFQs proposals and quotations in a timely and competitive manner.
Support onboarding and transition of new or updated business.
Participate in weekly branch sales meetings.
Document Owner: Training & Personnel Development Version 1 September 2023
Finance
Assist District & Branch Manager with annual budget preparation.
Attend monthly meetings to review P&L and performance goals.
Monitor department freight yields.
Participate in AR meetings and ensure customers pay within terms.
Enforce proper credit procedures.
Manage BNP/Bucket reports and intercompany accounting (AJAX).
Review Daily Branch Revenue report.
Ensure all contracts follow company guidelines.
Follow capex procedures for equipment purchases.
Use TOP 20 ACCOUNTS and CLIENT REVENUE reports to ensure balanced customer dependency.
Compliance
Promote and model compliance at all times.
Communicate policies and regulatory updates proactively.
Maintain strong partnership with the Trade Compliance Manager.
Culture
Promote the companys 10 Cultural Attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humour and Visionary.
Systems
Ensure optimum use of system tools.
Encourage and support system enhancements.
Suggest system/process improvements.
Maintain a culture of innovation and openness.

WHAT WE EXPECT FROM YOU:

Exceptional Customer Service:
Exceeds customer expectations by anticipating understanding and meeting needs. Is proactive and when issues arise is timely and resolute in 
solving problems including escalating to management when necessary. Builds rapport and exhibits empathy during interactions and 
consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers service 
providers) and internally (other Expeditors offices/employees).
Job Execution:
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for 
own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with 
government regulations.
Reliability:
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized manages own time effectively and can 
prioritize.
Collaboration:
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing without 
request to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without 
incident or delay.
Communication:
Effectively listens to others and communicates (verbal and written) in a professional manner both internally and externally. Provides relevant 
and timely information to co-workers customers and service providers. Answers phone calls and responds to voicemails emails and other 
communication according to Expeditors standards.
Culture:
Exhibits and promotes the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humour and Visionary. 
Personal Growth and Development:
Participates in training within the companys guidelines completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self including participating in a development plan as appropriate.

Employee Development 
Properly on-boards new hires and ensures team members have clear expectations. Provides frequent feedback that is timely accurate and 
honest. Conducts regular one-one-ones and an annual review for employees. Has development plans in place for employees that addresses 
competency gaps and/or prepares employees for growth. Ensures employees complete 52 hours of relevant training yearly and that required 
training is completed timely. Fosters a climate of compliance within the team including to company culture internal policies and government 
regulations. Promotes employee engagement and team vision commitment and trust. Develops a #2.
Financial Excellence 
Has a command of the P&L resulting in meeting revenue growth expectations and control of expenses. This includes monitoring department 
financial performance (revenue to expense expense per shipment etc.) analysing customer profitability and controlling expenses. Reviews 
accounts receivable to manage cash flow and to ensure customers are paying within terms. Analyses billing activity and intercompany 
accounting.
Operational Excellence 
Monitors and improves product District Excellence and Global Business Operations metrics. Maps and understands department process flow 
while constantly looking for areas to improve efficiency offer customers better cycle times and service and control costs. Effectively manages 
capacity and productivity of department and team members. Successfully executes a department Tactical Business Plan providing regular 
updates to team and branch leadership.
Business Development 
Actively grows the products business and builds customer relationships through involvement in sales and retention programs. Maintains a healthy mix of current customers and manages pipeline of new accounts. Responds to requests for proposal quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. Actively participates in the transition of new business and acts as a subject matter expert for the product and the industry.
 

Qualifications :

Strong verbal and written communication
Listening skills
Leadership and emotional intelligence
Adaptability and change leadership
Presentation and analytical thinking
Problem solving and strategic planning
English language proficiency
University degree or equivalent business qualifications
Minimum 7 years industry/Expeditors experience
Minimum 3 years team management experience

Additional Information :

Expeditors offers excellent benefits:

• Private Medical Insurance
• Pension Scheme
• Life Assurance
• Bike to work scheme
• Employee Stock Purchase Plan 
• Training and Personnel Development Programme

Remote Work :

No

Employment Type :

Full-time