Casework Support Officer

We are recruiting for a Casework Support Officer (CSO) to join our team in Tamworth. This role is ideal for someone seeking a rewarding career in forensic testing within a wellestablished marketleading organisation with over 30 years experience supporting Police Forces across England and Wales as well as commercial and public sector clients.

As a CSO you will support Caseworking Scientists by handling exhibits managing case receipt and return processes and ensuring accurate documentation within our Laboratory Information Management System (CLIMS). You will play a key role in maintaining exhibit integrity meeting customer requirements and supporting smooth case progression.

Key Responsibilities and Accountabilities

• Receive and return exhibits following all processes to maintain integrity and continuity.
• Record and update case information in CLIMS.
• Triage and assess incoming cases identifying key requirements and delivery deadlines.
• Package items for return and ensure all continuity records are completed.
• Carry out case administration including invoicing pagination filing customer communication defence requests and travel arrangements.
• Undertake general office duties such as managing post and escorting visitors.
• Adhere to Standard Operating Procedures Customer Operational Protocols Health & Safety and the Eurofins Quality Management System.
• Communicate effectively with scientists and other team members throughout the case lifecycle.
• Maintain high standards of quality and customer service in a busy environment.

Qualifications :

• Minimum of 5 GCSEs at grade 4-9 or above to include English Maths and Science.
• Knowledge and experience of Microsoft and Google packages (Word Excel PowerPoint Google Workspace)
• Understanding of the confidential nature of the business
• Excellent written and oral communication skills
• Ability to adapt quickly in a fast-paced challenging environment

Preferred Knowledge Experience and Technical Skills

• Previous experience of working in a support role
• Recent experience of working within an environment handling forensic exhibits

Behaviours

• Demonstrate ownership of issues that arise day to day.
• Display patience determination attention to detail and integrity at all times
• Exhibit high levels of concentration accuracy and reliability.
• Strong communication skills and the ability to work co-operatively with others focussing on a collective goals.
• Excellent telephone manner and a focus on customer service.
• Demonstrate initiative adopting a pro-active attitude to continuous improvement.

Additional Information :

Due to the highly sensitive nature of the work applicants should note that security clearance is required for this role. To gain security clearance you must have five years continuous residency in the UK. Security clearance is undertaken by a third party to police personnel vetting standards (NPPV3 and SC) as such any criminal convictions (including criminal convictions held by: you your partner parents siblings children (over the age of 10) and anyone living with you (who doesnt fit these relationships) may prevent you from gaining security clearance. Further information on the security clearance process and requirement can be found at In addition all successful applicants will be required to undertake drug and alcohol testing prior to commencing employment.

In return for your hard work and loyal service we will offer you a competitive salary and a selection of employee benefits via our flexible benefits menu which includes cycle to work give as you earn volunteering days buy and sell addition we also offer the following:

• Life Assurance (3 times annual salary)
• Scottish Widows Company Pension Plan
• 25 days annual leave plus bank holidays (increasing to a maximum of 30 days)
• Employee length of service awards and yearly recognition schemes celebrating work anniversaries here at EFS.
• Employee tech scheme
• Discount vouchers and flexi reward points on our employee wellness hub
• Everyone who joins EFS will have access to Perkbox allowing you to save money all year round on a wide range of perks such as supermarket savings days out or your daily coffee
• Learning and study support
• Employee Assistance Programme
• Health Cash Plan membership
• Enhanced company sick maternity and paternity pay scheme
• Refer a friend scheme
• Subscription to mental health support and wellbeing
• Free on-site car parking

Due to the nature of the work we undertake on-site you must inform us if you come into contact with any firearms or ammunition through work or any other reason as there will be precautions you will need to take in order to enter the premises.  This also applies to persons involved in clay pigeon shooting and those who regularly use any cartridge based tools such as nail/stud guns.  Please provide details on your application.

Remote Work :

No

Employment Type :

Full-time