Cluster F&B Reception and Reservations Manager

Your Role in the Story

As the F&B Reception & Reservations Manager at LUURA you are the driving force behind an exceptional guest journey across all LUURA F&B concepts including Mimi Kakushi and Lenea (All Day Dining). You lead your team with passion and precision ensuring every interaction delights guests and reflects the elevated Rikas service standards.

You inspire and coach your team to deliver flawless reservations seamless hostess services and memorable first impressions while continuously raising service levels to meet Rikas stretch standards. By optimizing operations and fostering collaboration with F&B Sales and Events teams you create smooth efficient and extraordinary dining experiences that exceed guest expectations and reinforce the prestige of the Rikas brand.

In this role you are not just managing operationsyou are shaping the heart of the guest experience ensuring every detail every interaction and every moment upholds LUURAs promise of excellence.

Key Responsibilities

• Recruit select and onboard talented F&B reception and reservations team members ensuring the right people are in place to uphold Rikas elevated service standards and deliver exceptional guest experiences.
• Lead train and mentor the F&B reception and reservations team building a guest-focused and professional culture across all outlets.
• Oversee reservations and hostess operations for Mimi Kakushi Lenea and all other LUURA F&B concepts ensuring timely accurate and high-quality service.
• Implement monitor and continuously improve SOPs workflows and service standards ensuring compliance with Rikas standards.
• Handle escalated guest inquiries special requests or complaints professionally and promptly.
• Ensure accurate reservation records guest preferences and seating allocations are maintained in the F&B management system.
• Coordinate with restaurant managers hosts and service teams to optimize table allocation service flow and operational efficiency across all outlets.
• Upsell premium dining options special menus and F&B experiences to enhance revenue and guest satisfaction.
• Analyze booking trends monitor occupancy and provide actionable insights to support planning staffing and service improvement.
• Collaborate closely with Sales Events and F&B teams to manage private dining banquets and special events.
• Monitor team performance provide coaching and feedback and ensure adherence to professional appearance behavior and communication standards.
• Maintain a proactive solution-oriented approach anticipating guest needs and opportunities to elevate the dining experience.
• Ensure compliance with health safety and hygiene regulations at all times.

Qualifications :

Who Were Looking For

• Bachelors degree in Hospitality Economics Social Sciences or a related discipline.
• Minimum 23 years experience in a similar F&B reception or reservations managerial role in hotels resorts or multi-outlet F&B operations.
• Pre-opening experience in F&B outlets is highly desirable.
• Proven leadership coaching and team management skills.
• Strong knowledge of F&B reservations systems front-of-house operations and guest service standards.
• Exceptional interpersonal communication and problem-solving skills.
• Proficiency in English; additional languages are an advantage.
• Professional proactive and collaborative able to work closely with cross-functional teams.
• Flexible reliable and able to manage peak periods and special events.
• Eligible to work in an EU country.
• Flexible reliable and capable of handling peak periods efficiently while maintaining service quality.

Additional Information :

Perks Youll Love

• Team rates at LUURA Ennismore & Accor properties worldwide.
• Discounts at our restaurants bars and cafes.
• Access to art cultural events & live music nights.
• Recognition that matters from surprise gifts to team celebrations.
• Beautiful team spaces & comfortable accommodation (where applicable).

Ready to Dive In

Bring your energy your ideas and your true self and lets create something unforgettable together.

Apply now and start your journey with LUURA.

Remote Work :

No

Employment Type :

Full-time