Work Integrated Learning (WIL) Operations Consultant

As the Work Integrated Learning (WIL) Operations Consultant you will play a pivotal role in enhancing the effectiveness efficiency and scalability of Griffith Universitys WIL operations. 

Working within the Student Experience and Employability (SEE) Portfolio you will lead process design workflow analysis and system alignment activities to ensure consistent compliant and high-quality management of WIL across all Academic Groups. Your work will directly support the implementation of Griffiths University-wide WIL Operating Model driving operational excellence strengthening governance and ensuring a consistent and sustainable approach to managing WIL placements and partnerships. 

You will: 

• Conduct needs analyses and map WIL processes and activities to identify opportunities for improved business practices and greater consistency in delivery and monitoring. 

• Develop and test detailed process maps templates and workflows that streamline operations and support a standardised approach to WIL administration across the University. 

• Optimise and standardise placement system (Sonia) processes workflows and reporting to improve data accuracy support onboarding and training and strengthen collaboration between Academic Groups and central services. 

• Conduct periodic audits of WIL programs to monitor compliance with University policies procedures and legislative requirements ensuring alignment with institutional strategy and external quality assurance standards. 

• Prepare high-quality reports and dashboards on WIL operational performance including metrics such as participation workload sustainability parity of experience and student and partner satisfaction to inform continuous improvement and strategic planning. 

• Support the monitoring and management of WIL-related risks and due diligence processes ensuring compliance with University policy external regulation and good practice in governance and accountability. 

• Contribute to the development of a streamlined infrastructure for organising and accessing WIL knowledge and service information including the creation of self-help resources onboarding materials and capability-building training for staff and students. 

• Partner effectively with academic and professional colleagues central services and students to co-design develop and evaluate WIL operational systems processes and resources that enhance the quality and consistency of the Griffith WIL experience. 

Qualifications :

You are a highly organised solutions-focused professional who builds strong trusted relationships and works collaboratively with stakeholders to turn complex operational requirements into practical sustainable and compliant business practices. With experience in business analysis process improvement or project managementideally within higher educationyou thrive in dynamic partnership-driven environments and are motivated by improving systems and processes in ways that genuinely enhance the experience of staff students and external partners.

You will bring: 

• Postgraduate qualifications in a relevant discipline and/or an equivalent combination of education professional experience and training enabling you to engage credibly with both technical and strategic stakeholders.

• Demonstrated experience in business analysis process improvement or project management within higher education or similarly complex operational environments working in partnership with stakeholders to design workable sustainable solutions.

• Proven ability to map design and optimise end-to-end business processes collaborating with subject-matter experts to identify opportunities for system policy and workflow enhancements that balance efficiency compliance and user needs.

• Experience implementing or supporting enterprise systems (such as placement management platforms) working closely with system owners users and vendors to improve data quality streamline operations and support adoption.

• Strong analytical and reporting skills with the ability to translate data and operational insights into clear actionable recommendations that support shared decision-making and continuous improvement.

• Excellent communication stakeholder engagement and facilitation skills with a demonstrated ability to build trust influence outcomes and work collaboratively across diverse teams disciplines and portfolios.

Additional Information :

This is a continuing full-time position and can be based at Brisbane South or Gold Coast campus. As Griffith is a multi-campus University you may be required to work across other campus locations.

How to apply
Please submit your application online and ensure your application includes the following:

• A covering statement outlining your suitability for the role referring to the Qualifications listed above and the Position Description.
• Current curriculum vitae including name and contact details.

Applicants must have Australian working rights. Successful candidates may be subject to a criminal history check

For further information specifically about this role please contact Sarah Bissell Senior Manager Work Integrated Learning Operations on

Closing date: Monday 2nd February 2026 at 11:59 pm AEST. All applications must be submitted online.

Remote Work :

No

Employment Type :

Full-time