Customer Services Officer

Customer Services Officer

Buller District Council Westport New Zealand
Part-time 20 Hours per week Grade 9

Join the Buller District Council Team! Hono atu ki te roopu Kaunihera a rohe o Buller!

Are you a people-focused professional who enjoys variety problem-solving and making a positive difference in your community Buller District Council is seeking aCustomer Services Officer to be the welcoming face of Council and provide high-quality customer service and administrative support across the organisation.

This is a frontline role where every interaction counts and where youll play a vital part in supporting our residents ratepayers and wider community.

Who are we Ko wai tātou

At Buller District Council we are a dedicated customer-focused team committed to supporting our communities from Karamea to Punakaiki and inland to Reefton. We pride ourselves on delivering professional respectful and accessible services while working collaboratively across teams.

If youre passionate about customer service enjoy working with people from all walks of life and want to contribute to a council that values community wellbeing wed love to hear from you.

Why Join Us He aha te hono mai ki a mātou

• Be part of a values-driven organisation committed to Te Tiriti o Waitangi
• Enjoy a varied role where no two days are the same
• Work in a supportive collaborative team environment
• Contribute directly to positive outcomes for the Buller community
• Access learning development and wellbeing-focused initiatives
• Maintain a healthy worklife balance in a scenic district

What Will You Do Ka aha koe

Key responsibilities will include:

• Delivering exceptional customer service in person by phone and in writing
• Responding to customer enquiries requests compliments and complaints
• Processing payments and performing cashiering duties accurately
• Assisting the public with applications forms bookings and general enquiries
• Managing bookings for Council facilities and meeting rooms
• Providing administrative and coordination support across Council teams
• Registering applications and customer requests in Council systems
• Supporting facility planning funding applications and asset management activities
• Participating in team projects training and emergency management activities as required

Who Are You Ko wai koe

We are looking for someone with:

Essential:

• Proven experience in a customer service reception or call-centre environment
• Excellent verbal written and interpersonal communication skills
• Strong time management and multitasking abilities
• Confidence using a range of computer systems and technology
• A calm professional approach to conflict resolution and challenging situations
• A positive attitude reliability and strong work ethic

Desirable:

• Experience working in a local government or public sector environment
• Familiarity with administrative or cashiering functions
• Knowledge of health and safety legislation and compliance
• Ability to empathise and communicate effectively with diverse communities

Our Mission Tō tātou mīhini

To serve the residents of the Buller District conscious of their needs by providing facilities and services and creating an appropriate environment for progress and development while preserving the distinctive natural cultural and historical environments.

If youre ready to make a meaningful contribution and be part of a supportive community-focused organisation wed love to hear from you.

All applications are required to be accompanied by a cover letter and a copy of your current Curriculum Vitae.

Any enquiries about this role please email:

Applications close: 20th February 2026

Required Experience:

Junior IC