About the Opportunity

JOB SUMMARY

The Associate Vice President - Infrastructure leads several teams to ensure optimal performance availability and scalability of Northeastern Universitys IT systems. Responsible for planning designing implementing and managing the infrastructure and operations strategy architecture policy and standards. Oversee cloud migrations and optimization and the integration of cloud services with existing infrastructure.

Work closely with other IT leaders as well as business stakeholders vendors and external partners to align the infrastructure roadmap with the universitys objectives and priorities. Utilize leadership and communication skills along with a command of networking cloud computing virtualization VoIP and datacenter operations to manage the resources and staff on the infrastructure teams to ensure the delivery of high-quality services and solutions.

Regrettably the university is unable to work sponsor for this role now or in the future.

MINIMUM QUALIFICATIONS

Knowledge and skills required for this position are normally obtained through a Bachelor degree in Computer Science Business Engineering or equivalent experience . Advanced degree highly desirable.

• 15 years of relevant industry experience supporting multiple physical locations heterogeneous environments (Windows Linux iOS) etc.

• 10 years of technology leadership experience for enterprise infrastructure including active directory voice networking and information security.

• Experience managing infrastructure operations organizations required; experience leading cloud systems engineers and software engineers preferred.

• Demonstrated strong collaboration skills with internal customers and management including a strong sense of commitment to delivering on customer needs and requests.

• Proven track record of driving IT strategic initiatives and delivering on measurable business objectives

• Focus on documentation and procedures while creating repeatable predictable processes.

• Team oriented with strong ability to work well with others.

• Excellent verbal communication skills.

• Experience managing a budget of 12 million operating 15 million capital

KEY RESPONSIBILITIES & ACCOUNTABILITIES

1) Define the infrastructure strategy and three-year roadmap ensuring programs are defined and executed. Gain alignment with senior leadership and key stakeholders. Ensure technology roadmaps for infrastructure and operations services are maintained with timelines impacts and dependencies communicated.

2) Integrate information security risk management into business decisions and operations in collaboration with the CISO. Advise leadership on necessary security controls and processes to protect the enterprise and the business units commensurate to the assessed level of risk.

3) Lead mentor and coach a team of technical directors and managers consisting of engineers over cloud infrastructure networking and service reliability solutions; system administrators service desk analysts and engineers over network VoIP and phone services; and IT service operations AV Services and other duties as assigned. Define SLAs for infrastructure and operations and ensure adherence to defined metrics.

4) Set Cloud architectural standards for the universitys environment moving forward design automation for cloud infrastructure work closely with technology partners to design best-in-class cloud system implementations. Support for company-wide applications infrastructure systems and services including but not limited to Active Directory/Azure AD M365 (e.g. email SharePoint Teams OneDrive Intune) Google and fileserver/storage. Tiers one two and three support for company-wide applications infrastructure systems and services including but not limited to Windows servers WAF Analytics tools (e.g. Power BI) Azure AD SFTP WVD faxing and file server/storage.

5) Ensure optimal management of system availability performance and capacity management proactively for core infrastructure areas. Lead automation design development and delivery to improve the availability scalability latency compliance and operational efficiency of services. Identify and lead continuous improvement initiatives that drive step-change improvements in the operational performance of infrastructure networks and services.

6) Develop and maintain comprehensive disaster recovery plans and conduct regular testing to ensure readiness for critical applications.

Position Type

Additional Information

Northeastern University considers factors such as candidate work experience education and skills when extending an offer.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race religion color national origin age sex sexual orientation disability status or any other characteristic protected by applicable law.

Compensation Grade/Pay Type:

Expected Hiring Range:

With the pay range(s) shown above the starting salary will depend on several factors which may include your education experience location knowledge and expertise and skills as well as a pay comparison to similarly-situated employees already in the role. Salary ranges are reviewed regularly and are subject to change.