IT Desktop Technician

Position Description:

Be part of building one of the largest independent technology and business services firms in the world. As digital transformation continues to accelerate CGI is at the center of this changesupporting our clients digital journeys and offering our professionals exciting career opportunities.

Join our team of professionals in Troy Alabama where you will be part of the team that ensures that CGI members and clients across the US have the technology they need to complete their this role you will be supporting internal end users and external clients on a day-to-day basis by troubleshooting incoming support contacts through phone and email imaging and deploying workstations as well as tracking and managing hardware assets.
The candidate is expected to participate in continuous process improvement as well as use their experience to enhance CGIs ability to offer exceptional customer support.

This role is located on site in Troy AL.

Your future duties and responsibilities:

. Expected to manage the office support services environment for all end-user hardware software and connectivity conference room A/V print services as well as project work.
. New hire and termination processing
. Expected to be innovative offer transformative concepts lead upgrades and initiatives.
. Expected to provide timely reporting on all aspects of the environment and to provide Queue Management Smart Hands support and Asset Coordination services at site.
. The candidate will be responsible for resolving any issues with end user equipment and systems which may involve dealing with vendors end-users other CGI support groups and corporate management
. The position will require a pro-active approach including recommendations for improvements where necessary and reasonable

Required qualifications to be successful in this role:

. High School Diploma or GED
. 5 years of customer service experience preferred
. 3 years of Active Directory/MS Intune experience
. Android and iOS experience-5 years of experience
. Windows OS- 5 years of experience; Mac OS- 2 years of experience
. Endpoint Security- 3 years of experience
. Network Connectivity and concepts-5 years of experience
. Project oriented- 4 years of experience
. Team oriented-5 years of experience preferred

Other Information:
CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set level experience relevant training and licensure and certifications. To support the ability to reward for merit-based performance CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $63700.00 - $111500.00.

CGI anticipates accepting application through January 30 2026.

CGIs benefits are offered to eligible professionals on their first day of employment to include:
. Competitive compensation
. Comprehensive insurance options
. Matching contributions through the 401(k) plan and the share purchase plan
. Paid time off for vacation holidays and sick time
. Paid parental leave
.Learning opportunities and tuition assistance
. Wellness and Well-being programs

Skills:

• Active Directory
• Customer Service & Support

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.