VeloCare Solutions Principal
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Job Location:
Riverside, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
VeloCare Solutions Principal
Velociti LLC Riverside MO
Bring Fleet Expertise to a Program That Drives Real Customer Value
Velociti is seeking a VeloCare Solutions Principal to serve as a senior subject matter expert supporting our VeloCare program. This role is ideal for a professional with deep experience in fleet maintenance strategy and/or fleet insurance and risk management who understands how maintenance data risk and service responsiveness come together to improve fleet performance.
You will play a key role in strengthening VeloCares ability to analyze customer needs guide service responses and deliver measurable improvements in fleet health uptime and risk reduction.
About the Role
The VeloCare Solutions Principal supports Velocitis VeloCare program by applying real-world fleet maintenance or fleet insurance expertise to customer service analysis and resolution. This role partners closely with Sales Operations IT and Customer teams to improve decision-making elevate service outcomes and inform program evolution.
This position reports to the AVP Sales and is based onsite in Riverside MO where in-person collaboration is essential. While the role is not remote occasional work-from-home flexibility is available with prior coordination and approval.
Key Responsibilities
VeloCare Subject Matter Expertise and Program Support
- Serve as a senior subject matter expert within the VeloCare program applying fleet maintenance and/or fleet insurance expertise to service ticket analysis and resolution strategies
- Provide guidance on fleet health maintenance trends risk indicators and insurance-related considerations that impact customer outcomes
- Act as an escalation and advisory resource for complex or high-impact VeloCare cases
Internal Enablement and Cross-Functional Support
- Support Account Executives and Customer teams by translating VeloCare insights into proactive recommendations and solution opportunities
- Educate internal teams on how fleet maintenance practices service history and risk factors influence cost performance and customer outcomes
- Partner with Operations IT and Customer Success to refine VeloCare workflows and response models
Customer and Partner Advisory
- Provide consultative guidance to customers on fleet maintenance optimization service strategies and risk reduction
- Apply prior experience to inform best practices in preventive maintenance vendor performance claims prevention and compliance
- Support conversations with brokers service providers OEMs and technology partners as needed
Market Insight and Continuous Improvement
- Stay current on trends in fleet maintenance technology telematics predictive maintenance insurance underwriting and risk management
- Identify opportunities to enhance VeloCare capabilities through technology data insights or partner alignment
- Provide feedback to leadership on recurring themes customer challenges and growth opportunities surfaced through VeloCare interactions
Key Performance Metrics
- Improved effectiveness and strategic value of the VeloCare program
- Positive feedback from Sales Operations and Customer teams on subject matter expertise and support
- Demonstrated impact on fleet uptime risk reduction and service efficiency
- Enhanced insight generation from VeloCare service and ticket data
- Contributions to scalable VeloCare processes and service innovation initiatives
Qualifications and Competencies
- Bachelors degree in Business Fleet Management Risk Management Engineering or a related field
- Seven or more years of experience in one or more of the following areas:
- Fleet maintenance management at scale
- Fleet or commercial insurance brokerage underwriting or risk advisory
- Strong knowledge of fleet operations maintenance programs telematics or insurance and claims management
- Ability to analyze trends assess risk and provide strategic recommendations
- Strong communication skills with the ability to explain complex concepts to technical and non-technical audiences
- Collaborative consultative and solutions-oriented mindset
- Comfort operating in a fast-paced evolving environment with multiple stakeholders
Work Environment and Physical Requirements
- Primarily office-based work using computers and standard office equipment
- Extended periods of sitting and frequent use of communication tools
- Occasional standing walking or movement between offices
- Standard business hours Monday through Friday with occasional extended hours for initiatives or special projects
- Minimal physical exertion required
Key Skills
- Business Development
- Classroom Experience
- Dayforce
- Go
- Cloud Computing
- AWS
- Teaching
- Administrative Experience
- Leadership Experience
- negotiation
- SAS
- Data Analysis Skills
About Company
Velociti is a global provider of technology deployment services, specializing in installation, management & service of a broad range of networking technology products. Successful deployment of enterprise-wide wireless and infrastructure technologies for today’s evolving workplace is ... View more
