Senior Product Designer, Growth
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Job Location:
San Mateo, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
About Upstart
At Upstart were united by a mission that matters: to radically reduce the cost and complexity of borrowing for all Americans. Every day we bring creativity experimentation and advanced AI to reshape access to credit helping millions move forward financially with clarity and confidence.
As the leading AI lending marketplace we partner with banks and credit unions to expand access to affordable credit through technology thats both radically intelligent and deeply human. Our platform runs over one million predictions per borrower using more than 1800 signals powering smarter fairer decisions for millions of customers. But the numbers only hint at the impact. Every idea every voice and every contribution moves us closer to a world where credit never stands between people and their financial progress.
Were proudly digital-first giving most Upstarters the flexibility to do their best work from wherever they thrive alongside teammates across 80 cities in the US and Canada. Digital-first doesnt mean distant. Were intentional about in-person connection through team onsites planning sessions and moments that spark creativity and trust. And whether you choose to work primarily from home or collaborate in-person from one of our offices in Columbus Austin the Bay Area or New York City (opening Summer 2026) youll have the support to work in the way that works best for you.
If youre energized by tackling meaningful problems excited to innovate with purpose and motivated by work that truly matters wed love to hear from you.
The Team:
Upstarts Growth team is dedicated to creating a seamless loan application experience that allows customers to effortlessly discover and access Upstarts credit products. By building exceptional customer-centric experiences this team plays a crucial role in making Upstart the premier destination for consumer creditdriving growth increasing conversion and unifying Upstarts product portfolio into a cohesive multi-product marketplace.
As a Senior Product Designer on the Growth Design squad youll shape how customers experience Upstart beyond their initial application focusing on the moments and touchpoints that build trust encourage ongoing engagement and support long-term financial confidence. Youll define experience strategy lead user research and design intuitive insight-driven experiences across mobile and responsive web that help customers understand manage and return to Upstarts products. Partnering closely with Product Engineering Data Science and Marketing youll balance experimentation with a cohesive long-term vision crafting experiences that drive retention loyalty and measurable business impact.
Position location This role is available in the following locations: Remote
Time zone requirements The team operates on the East/West coast time zones.
Travel requirements As a digital first company the majority of your work can be accomplished remotely. The majority of our employees can live and work anywhere in the U.S but are encouraged to to still spend high quality time in-person collaborating via regular onsites. The in-person sessions cadence varies depending on the team and role; most teams meet once or twice per quarter for 2-4 consecutive days at a time.
How youll make an impact
- Create user journeys wireframes prototypes and polished mockups that shape the identity experiences for log in account creation and management registration authentication and profile creation and management.
- Lead research and usability studies to understand customer behavior pain points and expectations around login multi-factor authentication and account management.
- Partner with product and engineering teams to define profile and account experiences that reduce friction and boost conversion while balancing strong security and user trust.
- Design accessible inclusive and scalable solutions across both internal tools and customer-facing experiences keeping regulatory and compliance needs in mind.
- Build and maintain design artifacts (user flows personas interaction specs) that align identity experience strategy across the platform.
- Use quantitative and qualitative data to validate design decisions and iterate on experiences that improve user confidence and platform adoption.
- Contribute to a unified design system that supports consistent and secure identity patterns across all Upstart products.
Minimum Qualifications
- 7 years of experience designing customer-facing digital products with a focus on secure user flows or identity-related features (e.g. login registration authentication).
- Demonstrated expertise designing for both responsive web and native mobile experiences.
- Strong portfolio demonstrating end-to-end design thinking with attention to both user needs and security requirements.
Skilled with Figma and design research tools like Usertesting Maze or Lookback. - Experience balancing usability and privacy with a passion for simplifying complex or sensitive user flows.
- Confident communicator and collaborator comfortable sharing designs receiving feedback and partnering across disciplines including security compliance and engineering.
Preferred Qualifications
- Experience designing for consumer fintech or other regulated industries.
- Background in lifecycle design growth experimentation or marketplace ecosystems.
- Demonstrated success designing for engagement retention or cross-sell experiences in multi-product environments.
- Experience working within and contributing to design systems at scale.
- Deep commitment to accessibility inclusive design and ethical user engagement principles.
#LI-REMOTE
#LI-MidSenior
At Upstart your base pay is one part of your total compensation package. The anticipated base salary for this position is expected to be within the below range. Your actual base pay will depend on your geographic locationwith our digital first philosophy Upstart uses compensation regions that vary depending on location. Individual pay is also determined by job-related skills experience and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
In addition Upstart provides employees with target bonuses equity compensation and generous benefits packages (including medical dental vision and 401k).
What youll love
At Upstart our benefits are designed to support your health financial well-being family and personal growth. Heres what you can expect:
- Competitive compensation including base pay bonus opportunities and annual equity grants that vest quarterly
- Generous 401(k) plan with Upstart matching $2 for every $1 contributed up to $15000 per year
- Employee Stock Purchase Plan (ESPP) with discounted stock purchase options for eligible employees
- Affordable medical dental and vision coverage with multiple plan options - Upstart covers 90% to 100% of the cost depending on the plans you choose
- Health Savings Account contributions from Upstart for eligible plans
- Income protection benefits including company-paid Basic Life AD&D and Short- and Long-Term Disability coverage with options to purchase supplemental coverage
- Paid time off sick and safe time and company holidays
- Paid family and parental leave to support caregiving and major life moments
- Family-centered benefits through Carrot and Cleo supporting fertility parenthood and caregiving
- Employee Assistance Program (EAP) offering mental health support and life-centered resources
- Financial wellness resources including access to financial planning tools and a financial concierge service
- Annual wellness allowance to support your physical and emotional well-being and personal development based on what matters most to you
- Annual productivity allowance to invest in relevant tools and resources you need to do your best work no matter where you work from
- Connection and community through team events and onsites all-company updates and employee resource groups (ERGs)
- Onsite perks including catered lunches and fully stocked micro-kitchens when working from one of our four offices located in the Bay Area Austin Columbus and New York City (opening Summer 2026!).
Upstart is a proud Equal Opportunity Employer. Just as we are dedicated to improving access to affordable credit for all we are committed to inclusive and fair hiring practices.
If you require reasonable accommodation in completing an application interviewing completing any pre-employment testing or otherwise participating in the employee selection process please email
Senior IC
Key Skills
- InVision
- Interaction Design
- Ux
- Usability
- Visual Design
- Design Thinking
- Zeplin
- User Research
- UI
- IOS
- Figma
- Sketch
About Company
Through Upstart, apply online for a fast personal loan, auto refinancing, or debt consolidation. Try our quick rate check today with no impact to your credit!
