Senior Customer Support Associate
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Job Location:
Milton Keynes - UK
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Position Summary
Based in Milton Keynes this role supports the Customer Services team in handling enquiries complaints and orders via phone email and other channels. Youll ensure all communications are professional timely and accurately recorded.
Key Responsibilities
Manage customer queries and business enquiries.
Process orders and manage the full order lifecycle in SAP.
Handle calls complaints disputes credits and returns.
Provide accurate product/service information.
Liaise with logistics and finance teams to resolve issues.
Maintain reports and raise incident reports as needed.
Keep SAP systems updated and support meetings/admin tasks.
Ensure compliance continuous improvement and training.
Requirements
2 years in customer service/order processing.
Strong problem-solving decision-making and organizational skills.
Proficient in SAP CRM systems and Excel.
Detail-oriented self-motivated and a team player.
Excellent communication and multitasking abilities.
Positive proactive and eager to learn.
Required Skills:
Business Management Business Management Consumer Financing Consumer Protection Laws Customer Experience Management Customer Management Customer Queries Customer Relationship Management (CRM) Customer Satisfaction Surveys Customer Service Customer Service Management Customer-Support Decision Making Detail-Oriented Electronic Data Interchange (EDI) Goal-Oriented Insurance Claim Handling Logistics Management Marketing Initiatives Microsoft Office Order Processing Problem Resolution Problem Solving Product Sales Training Promotional Activities 5 morePreferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co. Inc. Rahway NJ USA also known as Merck Sharp & Dohme LLC Rahway NJ USA does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place introductions are position specific. Please no phone calls or emails.
Employee Status:
RegularRelocation:
VISA Sponsorship:
Travel Requirements:
Flexible Work Arrangements:
HybridShift:
Valid Driving License:
Hazardous Material(s):
Job Posting End Date:
01/31/2026*A job posting is effective until 11:59:59PM on the day BEFOREthe listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
Required Experience:
Senior IC
Key Skills
- Abinitio
- Business Analysis
- Logistics & Procurement
- Client Services
- Business Analytics
About Company
Merck & Co., Inc., Kenilworth, New Jersey, USA is known as “Merck” in the United States, Canada & Puerto Rico. We are known as “MSD” in Europe, Middle East, Africa, Latin America & Asia Pacific. We are a global biopharmaceutical leader with a diverse portfolio of prescription medicine ... View more
