Technical Support Engineer
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Date Posted:
Country:
SingaporeLocation:
8 Kallang Avenue #07-01/09 Aperia Tower 1 Singapore
Job Title
Technical Support Engineer
Role Overview:
1. Technical Troubleshooting & Field Support
- Provide secondlevel and thirdlevel technical support for 9G elevator systems
- Perform root-cause analysis for recurring breakdowns abnormal operations and technical escalations to support on callback reduction
- Support field technicians on-site when complex issues or major faults arise.
- Review error logs controller data and system configurations to diagnose issues.
2. Product Expertise & Knowledge Management
- Serve as the subject matter expert (SME) for the 9G elevator control system door system traction machine safety circuits and communication networks.
- Maintain updated technical documentation troubleshooting guides and software/firmware version records.
- Liaise with engineering R&D or global 9G product teams for advanced problem resolution.
3. Training & Capability Building
- Conduct technical training for service technicians supervisors and new hires on 9G maintenance safety and troubleshooting procedures.
- Assess competency gaps and develop targeted training modules or refresher programs.
4. Quality Safety & Compliance
- Ensure that all technical solutions and field interventions comply with local codes (e.g. BCA SS550) and company safety standards.
- Support audits incident investigations and risk assessments related to 9G equipment.
- Recommend improvements to reduce breakdown rates callbacks and customer complaints.
5. Data Analysis & Performance Monitoring
- Analyze field performance data breakdown trends and failure patterns to identify improvement opportunities.
- Support modernization or upgrade recommendations when systems reach obsolescence or performance limits.
- Work with service planning teams to optimize maintenance programs (PM tasks intervals critical components).
6. Customer Support & Communication
- Provide clear technical explanations to customers regarding major faults repair solutions and safety issues.
- Support service sales teams by providing technical inputs for proposals upgrades and tenders related to 9G equipment.
If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.
You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.
When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.
We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.
Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability please contact us at
Privacy Policy and Terms:
Click on this link to read the Policy and Terms
Required Experience:
IC
Key Skills
- Database
- Jira
- Linux
- Bank
- Java
About Company
Otis is a leading manufacturer and maintainer of Elevators, Escalators, Moving Walkways with world class modernization tools & service packages for buildings
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