Pricing Analyst & Customer Experience
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Job Location:
Monthly Salary:
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Join our team as a Pricing and Customer Service Analyst where you will play a crucial role in developing pricing strategies while also ensuring exceptional customer support. This position requires collaboration with various internal teams and influences strategic decision-making to enhance profitability while meeting customer needs.
Responsibilities
Pricing Analysis:
- Develop and manage pricing databases and analytical tools.
- Formulate pricing strategies aligned with market research considering competitive analysis to set prices for new products and Value Pricing
- Make pricing recommendations to ensure compliance with pricing policies and assist with pricing and funding strategies for products.
- Transactional Pricing
Order Management and Customer Service:
- Serve as the primary contact for customer inquiries regarding order status changes and problem resolution.
- Process order reviews expedite orders and monitor order status to ensure timely delivery.
- Liaison with technical support logistics and manufacturing departments for status update on issues resolution
Reporting and Collaboration:
- Prepare comprehensive reports on pricing trends and service performance for management review.
- Participate in regular meetings with customers to gather feedback and improve service processes.
- Drive initiatives to enhance customer care and order management systems.
Continuous Improvement:
- Act as a change agent by seeking ways to improve customer processes and overall service quality.
- Utilize a proactive approach to problem-solving ensuring customer satisfaction is consistently achieved.
Qualifications
- Bachelors degree in Finance Business or a related field.
- A minimum of 2-3 years of experience in pricing or customer service roles.
- Proficient in using tools such as SAP Oracle customer portals and Excel.
- Strong analytical communication and interpersonal skills.
- Ability to manage multiple priorities effectively and influence across various functions.
- Must be an Italian citizen due to compliance with export control laws.
This role offers the opportunity to significantly influence pricing strategies and enhance customer experiences within a dynamic team environment.
We are an equal opportunity employer and value diversity at our company. We donot discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation toparticipate in the job application or interview process toperform crucial job functions and toreceive other benefits and privileges of employment. Please contact us torequest accommodation.
Required Experience:
IC
Key Skills
- Inventory Control
- Microsoft Access
- Math
- Pivot tables
- Pricing
- Analysis Skills
- Computer Literacy
- Cost Accounting Standards
- Microsoft Excel
- Financial Analysis
- Contracts
- Analytics
About Company
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability ... View more
