Admissions Counselor- AZ- Admissions

Summary

The Admissions Counselor serves as a front-line ambassador for Midwestern University guiding prospective students through the admissions process and representing MWU at recruitment events. Reporting to the Director of Admissions and working closely with the Associate Director this role combines personalized engagement with data-driven recruitment strategies academic program management application review and event planning. Counselors ensure an inclusive compliant experience while driving enrollment goals and contributing to strategies that support institutional this position predictable in-person attendance is required; some evening/weekend hours during peak recruitment cycles.

Essential Duties and Responsibilities

Student Advising & Recruitment

• Advise prospective students on programs requirements and next steps.
• Lead campus tours and info sessions (in-person and virtual).
• Respond promptly to inquiries and maintain accurate CRM notes.
• Manage assigned programs and attend recruitment events (15% travel).
• Represent MWU at fairs and conferences while coordinating travel.
• Build relationships with feeder schools and track conversion results.

Digital Engagement & Events

• Host virtual sessions and webinars; engage via email SMS and social media.
• Suggest content based on applicant questions and trends.
• Coordinate interview and admit days including logistics and communications.

Application Review & Data Management

• Review applications and recommend decisions.
• Maintain accurate CRM records and ensure data integrity.
• Prepare pipeline reports and analyze trends.
• Use data to improve recruitment strategies and processes.

Collaboration & Compliance

• Work with faculty and staff for consistent messaging.
• Support transition from admission to matriculation.
• Serve as liaison for assigned programs.
• Protect applicant data and follow FERPA and NACAC guidelines.
• Promote accessibility and inclusive practices.

Professional Development

• Stay current on admissions trends and tools; attend trainings and conferences.
• Share knowledge and contribute to team improvements.

Other

• Additional duties as assigned by the Director of Admission or Associate Director of Admissions.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Must be able to work in a constant state of alertness and safe manner and have regular predictable in-person attendance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and /or Experience

A bachelors degree from an accredited institution and having at least one year of office experience is required with strong customer service skills. A masters degree in Higher Education Administration or a related field and experience in higher education admissions or student services is preferred.

Must be able to demonstrate excellent written and verbal communication abilities including confidence in public speaking and be comfortable working evenings and weekends with the ability to travel approximately 15 percent as well as regionally or nationally as required.

Key Skills & Abilities

• Customer Service & Advising: Empathy active listening and solution-focused approach
• Organization & Time Management: Ability to prioritize and meet deadlines independently
• Data Literacy: Skilled in interpreting reports and using data for decisions
• DEI & Accessibility: Commitment to inclusive practices and supporting diverse communities
• Professionalism & Ethics: Confidentiality integrity and compliance with regulations
• Driving & Travel: Valid drivers license (if required); ability to travel regionally/nationally

Computer Skills

• Proficiency with MS Office (Word Excel Outlook PowerPoint).
• Experience with admissions CRM systems (Slate preferred) and/or Salesforce/TargetX; strong attention to data accuracy.
• Familiarity with webinar platforms (Teams/Zoom) and basic email/SMS campaign tools.

Language Skills

Intermediate skills: Ability to read and interpret documents such as general business periodicals professional journals; safety rules operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Reasoning Ability

Intermediate skills: Ability to apply common sense understanding to carry out instructions furnished in written oral or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Mathematical Ability

Intermediate skills: Ability to calculate figures and amounts such as discounts interests commissions and proportions percentages area circumference and volume. Ability to apply concepts of basic algebra and geometry.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is occasionally required to stand. The employee is regularly required to walk; reach with hands and arms. The employee is frequently required to sit Use hands to finger handle or feel; talk and hear. The employee must frequently lift and /or move up to 10 pounds and regularly lift and/or move up to 25 pounds. Specific vision abilities required by this job include close and distance vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Midwestern University is a private not-for-profit organization that provides graduate and post-graduate education in the health sciences. The University has two campuses one in Downers Grove Illinois and the other in Glendale Arizona. More than 6000 full-time students are enrolled in graduate programs in osteopathic medicine dentistry pharmacy physician assistant studies physical therapy occupational therapy nurse anesthesia cardiovascular perfusion podiatry optometry clinical psychology speech language pathology biomedical sciences and veterinary medicine. Over 500 full-time faculty members and 400 staff members are dedicated to the education and development of our students in an environment that encourages learning respect for all members of the health care team service interdisciplinary scholarly activity and personal growth.

We offer a comprehensive benefits package that includes medical dental and vision insurance plans as well as life insurance short/long term disability and pet insurance. We offer flexible spending accounts including healthcare reimbursement and child/dependent care account. We offer a work life balance with competitive time off package including paid holidays sick/flex days personal days and vacation days. We offer a 403(b) retirement plan tuition reimbursement child care subsidy reimbursement program identity theft protection and an employee assistance program. Wellness is important to us and we offer a wellness facility on-site with a fully equipped fitness facility.

Midwestern University is an Equal Opportunity/Affirmative Action employer that does not discriminate against an employee or applicant based upon race; color; religion; creed; national origin or ancestry; ethnicity; sex (including pregnancy); gender (including gender expressions gender identity; and sexual orientation); marital status; age; disability; citizenship; past current or prospective service in the uniformed services; genetic information; or any other protected class in accord with all federal state and local laws and regulation. Midwestern University complies with the Smoke-Free Arizona Act (A.R.S. 36-601.01) and the Smoke Free Illinois Act (410 ILCS 82/). Midwestern University complies with the Illinois Equal Pay Act of 2003 and Arizona Equal Pay Acts.