I. Major Responsibilities:
1. Assists supervisor in assuring that assigned employees are provided with appropriate resources materials and methods. Provides recommendations to the manager or supervisor for the most efficient utilization of assigned personnel. Relays work instruction from the supervisor.
2. Responsible for new hire unit level orientation and training.
3. Coordinates the provision of multiple services to patients. Processes updates and corrections to patient insurance and demographic information.
4. Schedules and/or arrives Radiology Lab and basic ancillary service appointments. Coordinates the provision of multiple services to patients. Processes updates and corrections to patient insurance and demographic information.
5. Obtains and verifies patient insurance coverage and follows guidelines established by insurers to ensure that pre-authorization pre-certification and physician referrals for treatment are obtained prior to patient visits. Follows up to correct discrepancies as required.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. High School Diploma.

Preferred:
1. Associates Degree in Business or Healthcare related field.

Experience/Skill:
Required:
1. Minimum of 2 years experience in data entry in a medical facility health insurance company or related area required.
2. Computer skills and ability to use specialized applications software and computers systems for patient registration and scheduling.
3. Strong communication and customer service skills for various internal and external customers.
4. Proficient data entry skills.
5. Ability to work in high volume team-oriented environment.
6. Demonstrated knowledge of medical terminology.
7. Holiday and/or weekend shift work as well as after-hours coverage as required.

Preferred:
1. Previous experience with insurance verification and/or authorization and/or scheduling and/or phone customer services strongly preferred.
2. Medical Assistant certification preferred (for knowledge base no clinical duties).
3. Bilingual speaking reading and writing skills.

Unless certification is required an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed above may be substituted for the above education and experience requirements.

Department-specific competencies including age-specific competencies and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with the position incumbents.