Applied Scientist II, Customer Experience and Business Trends
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Job Location:
Arlington, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
As part of CXBT we have a vision to revolutionize how we understand test and optimize customer experiences at scale. Where traditional testing approaches fall short we create AI-powered solutions that enable rapid experimentation de-risk product launches and generate actionable insights -all before a single real customer is impacted.
Be a part of our agentic initiative and shape how Amazon leverages artificial intelligence to run tests at scale and improve customer experiences.
As an Applied Scientist you will research state-of-the-art techniques in agent-based modeling and lead scientific innovation by building foundational agentic simulation capabilities.
If you are passionate about the intersection of AI and human behavior modeling and want to fundamentally influence how Amazon tests and improves customer experiences this role offers a great opportunity to make your mark.
Key job responsibilities
- Design and implement frameworks for creating representative diverse agents that faithfully capture real-world characteristics
- Use state-of-the-art techniques in user modeling and behavioral simulation to build robust agentic frameworks
- Develop data simulation approaches that mimic real-world speech interactions.
- Research and implement novel algorithms and modeling techniques.
- Acquire and curate diverse datasets while ensuring user privacy.
- Create robust evaluation metrics and test sets to assess language model performance.
- Innovate in data representation and model training techniques.
- Apply responsible AI practices throughout the development process.
- Write clear scientific documentation describing methodologies solutions and design choices.
A day in the life
Our team is dedicated to improving Amazons products and services through evaluation of the end-to-end customer experience using both internal and external processes and technology. Our mission is to deeply understand our customers experiences challenge the status quo and provide insights that drive innovation to improve that experience. Through our analysis and insights we inform business decisions that directly impact customer experience as customers of new GenAI and LLM technologies.
About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products services ideas and various ways of leveraging data to influence product and service offerings for almost every business at Amazon for every customer (e.g. consumers developers sellers/brands employees investors streamers gamers).
- 3 years of building models for business application experience
- PhD or Masters degree and 4 years of CS CE ML or related field experience
- Experience programming in Java C Python or related language
- Experience with Machine Learning and Large Language Model fundamentals including architecture training/inference lifecycles and optimization of model execution or experience in developing and deploying LLMs in production on GPUs Neuron TPU or other AI acceleration hardware
- Experience in professional software development
- Experience in solving business problems through machine learning data mining and statistical algorithms
- Have publications on top-tier conferences such as CVPR ICCV ECCV or NeurIPS
- Experience with large scale distributed systems such as Hadoop Spark etc.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at VA Arlington - 142800.00 - 193200.00 USD annually
USA WA Seattle - 142800.00 - 193200.00 USD annually
Required Experience:
IC
Key Skills
- Laboratory Experience
- Immunoassays
- Machine Learning
- Biochemistry
- Assays
- Research Experience
- Spectroscopy
- Research & Development
- cGMP
- Cell Culture
- Molecular Biology
- Data Analysis Skills
About Company
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