SRE Operations Manager Digital Planning & Foundations
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Calling all originals: At Levi Strauss & Co. you can be yourself and be part of something bigger. Were a company of people who like to forge our own path and leave the world better than we found it. Who believe that what makes us different makes us stronger. So add your voice. Make an impact. Find your fit and your future.
Summary of the role:
SRE Operations Manager; Digital Planning & Foundations (India) is a leadership role in our Global Talent Hub responsible for establishing Value Stream Observability build and accelerate Chatbots to speed issue resolution continuously seek opportunities to drive reliability through improvements in products and platforms AI agents and automation. This role ensures impact of product/platform incidents are managed end-to-end to complete resolution. The manager will report to the Director Operations Brand Ops Supply Chain and serve as their squads technology and observability leader and be key liaison to our engineering squads (acting as the eyes and ears on the ground for global engineering leadership).
The mission is to drive an Automation and AI-first transformation in how our teams provide platform support to the applications within the value stream.
About the role:
This role is expected to evolve as our AI maturity its first phase a heavy focus will be on jump-starting and implementing Observability Chatbots and AI usage by demonstrating quick wins (hence the PoCs and pilots).
Design implement and maintain observability frameworks (monitoring logging tracing) across the value stream.
Lead incident response root cause analysis and postmortem processes to continuously improve reliability.
Automate infrastructure and operational workflows.
Integrate AI/ML-driven observability tools for predictive monitoring and anomaly detection.
Partner with product supply chain and brand teams to align reliability practices with strategic goals.
Advance ITSM maturity by strengthening incident problem and change management processes.
Champion You Build It You Run It principles fostering ownership and accountability across engineering teams.
Mentor and coach engineers on best practices in observability reliability and automation.
About you:
Experience: Bachelors degree in Computer Science Engineering or related field. 10 years of experience in software engineering or technology roles with at least 35 years in leadership positions.
Knowledge Skills &Abilities:
Proven experience as an SRE DevOps Engineer or Reliability Engineer in complex distributed systems.
Strong expertise with observability tools.
Familiarity with AI/ML-driven monitoring solutions is a plus.
Solid understanding of ITSM frameworks and operational maturity models.
Excellent communication skillsable to translate technical reliability metrics into business impact.
Calm structured leadership during incidents and crises.
A strategic thinker who connects reliability engineering to business outcomes.
A continuous improvement mindset relentlessly seeking optimization and measurable impact.
A collaborative leader who thrives in cross-functional environments.
Curiosity and adaptability in evolving technology landscapes with a passion for innovation.
Reporting Structure and Location
This position reports to the Director Operations Brand Ops Supply Chain (the head of Operations for those functions). The role will be based in India (within Levi Strauss & Co.s Global Capability Center). As the senior representative of the Operations function in India the Manager will have dotted-line oversight of relevant offshore team members and will coordinate closely with onshore engineering directors and managers. Primarily works in an office environment or remote home office.
Job requires the following physical activities:
Working at a computer and video display terminal more than 50 % of the time.
Benefits:
We put a lot of thought into our programs to provide you with a benefits package that matters. Whether it is for medical care taking time off improving your health or planning for retirement weve got you covered.
Heres a small snapshot:
Complimentary preventive health check-up for you & your spouse
OPD coverage
Best in class leave plan including paternity & family care leaves
Counselling sessions to prioritize mental well-being
Exclusive discount vouchers on Levis products
We are an Equal Opportunity Employer committed to empowering individuals from all walks of life to achieve their professional goals with us regardless of race religion gender gender identity pregnancy disability sexual orientation age national origin citizenship status or genetic information. We actively seek and encourage applications from diverse candidates including those with disabilities and offer accommodations throughout the selection process upon request.
To ensure that our products and culture continue to incorporate everyones perspectives and experience we never discriminate based on race religion national origin gender identity or expression sexual orientation age or marital veteran or disability status.
LOCATION
Bengaluru IndiaFULL TIME/PART TIME
Full timeCurrent LS&Co Employees apply via your Workday account.
Required Experience:
Manager
Key Skills
- User Interface
- Competitive Analysis
- New Technologies
- Business developments
- Communication
- Content Management System
- Market Research
- Internet
- Youtube
- Digital Assets
- Digital strategy
- Social Channels
- Digital Forensics
- A/B Testing
- Analytics
About Company
The official Levi's® Canada website has the best selection of Levi's® jeans, jackets, and clothing for men and women. Shop the entire collection today.
