Manager Specialized Services

ABOUT US: LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing supportive services and building collaborative partnerships. With 40 programs LifeMoves gives our neighbors experiencing homelessness a temporary place to call home while providing intensive customized case management through site-based programs and community outreach.

CULTURE: LifeMoves staff are dedicated to serving our community. Diverse in background outlook and life experience our team addresses important social issues with passion and creativity. A culture of collaboration and innovation provides a thriving and successful environment for all. We foster personal growth through ongoing investment in the professional development of our staff. Together we are committed to breaking the cycle of homelessness and helping our clients achieve long-term self-sufficiency.

PRIMARY RESPONSIBILITIES

The Manager of Programming & Resources will work closely with program staff to share resources with clients implement workshops and execute programs that assist our clients around housing employment wellness skill building and other relevant areas. This role works closely with another Specialized Services manager and involves frequent cross-functional collaboration; and serves as a relationship builder to bridge the gap between our various programs organizations and the community including local employers. The ideal candidate possesses a collaborative spirit a data-driven mind set and has experience collecting and analyzing data. While this position collaborates with the entire agency it primarily supports Specialists in Santa Clara County.

• Develop and coordinate supportive programming in response to client needs including but not limited to housing support employment and benefits.
• Work with the Education & Specialized Services team and Programs staff to provide support leadership and training to Support Specialists.
• Facilitate Support Specialist meetings to provide programmatic updates and support.
• Collect compile and analyze data to track metrics related to relevant programming and implement programmatic changes to increase effectiveness.
• Conduct monthly 1-1 meetings with each Support Specialist to coordinate programming resources and review and collect data on referrals and services.
• Help facilitate workshops at program sites when needed.
• Cultivate new and maintain existing partnerships with community agencies and organizations around employment housing and benefits support.
• Participate in special projects (e.g. resource dissemination strategic planning pilots)
• Manage support contracts outcomes
• Attend relevant trainings conferences meetings and implement learnings into supportive services.
• Research develop and implement new strategies for strategic programming in supportive services.
• Develop and update Notion resource page.
• Support Program Directors in hiring Specialists
• Perform other duties as assigned.

QUALIFICATIONS

• Undergraduate degree preferred.
• Demonstrated ability working with individuals and families from diverse ethnic and socioeconomic backgrounds.
• Must be computer literate; internet savvy experienced with Microsoft Office (Word Excel PowerPoint Outlook).
• Excellent written and oral communication skills; comfortable presenting in front of groups.
• Strong organizational detail oriented and time management skills.
• Proven ability to work independently and effectively as part of a collaborative team.
• Display a high level of initiative and commitment towards completing duties efficiently
• An understanding of ideas and practices that promote diversity equity and inclusion; and a commitment to ongoing professional development in this area.
• Strong understanding of workshop and project coordination and management.
• Valid California drivers license and proof of insurance.

PHYSICAL DEMANDS

The physical demands described here represent those that an employee must meet to perform the essential functions of this position successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position the employee is regularly required to talk hear and communicate with others in the workplace. The employee must frequently use hands or fingers and handle or feel objects tools or controls. The employee must frequently stand walk sit and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities this position requires include close vision distance vision and the ability to adjust focus.

COMPENSATION AND BENEFITS

LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we serve. We provide equal employment opportunities to all individuals without regard to age race color religion sex national origin political affiliation marital status physical or mental disability (non-disqualifying) sexual orientation membership or non-membership in an employee organization personal favoritism lived experiences or any other non-merit-based factor. Candidates who are bilingual/bi-cultural of color Native/Indigenous with disabilities who identify as LGBTQIA or who are members of other marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive equitable and welcoming environments where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to review and change at any time with or without notice in accordance with the needs of LifeMoves. Since no job description can detail all the duties and responsibilities that may be required from time to time in the performance of a job duties and responsibilities that may be inherent in a job reasonably required for its performance or required due to the changing nature of the job shall also be considered part of the job holders responsibility.

If you require a disability accommodation during the application process please contact the Human Resources Department at .

SUPERVISORY RESPONSIBILITIES

N/A

TRAVEL REQUIREMENTS

This position requires regular travel between locations throughout the city community partner locations client service events and external meetings. As such:

A valid State drivers license and reliable transportation are required. Must be able to travel throughout Santa Clara and San Mateo Counties as part of regular duties. Mileage reimbursement is provided in accordance with agency policy. Occasional evening or weekend travel may be required to attend community events or support client services. Must maintain vehicle insurance as required by law and agency policy.

COMPETENCIES

Job Knowledge: Understands job duties and performs tasks with accuracy. Commitment to Growth: Demonstrates a selfless commitment to others on the team including activity-based dependability self-improvement activities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team. Performance Improvement: Sets performance goals establishes the approach creates a learning environment. Time Management and Reliability: Manages workload effectively and meets deadlines. Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Shares knowledge communicates openly and anticipates needs to support collective goals. Builds trust by contributing ideas offering assistance and ensuring alignment to achieve results together.