Automotive Service Advisor
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Job Location:
Mobile, AL - USA
Monthly Salary:
$ 63790 - 110000
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Ross Downing Chrysler Dodge Jeep Ram of Mobile is looking for an experienced Automotive Service Advisor to join our team in Mobile AL.
At Ross Downing Chrysler Dodge Jeep Ram of Mobile our goal is simple: make every customer a customer for life. We believe happy employees create happy customers which is why we reward individuals who are motivated driven and ready to succeed. Every employee plays a critical role in our success and we remain committed to delivering the same award-winning service and value our community has trusted for years.
And yestake your weekends back.
Our service department is closed on Saturdays and Sundays.
Position Overview: Automotive Service Advisor / Writer
Location: Mobile AL
Schedule: MondayFriday 7:30 a.m. 6:00 p.m.
We are seeking an experienced Service Advisor / Writer with at least 2 years of advisor experience or 3 years of automotive dealership experience.
Qualifications
2 years of experience as an Automotive Service Advisor / Writer
Excellent people skills with strong sales ability
Ability to manage multiple customers while helping drive your assigned technician team
Professional appearance and demeanor
Strong phone communication skills
Commitment to maintaining high CSI and delivering exceptional customer service
Strong computer skills
Positive attitude with a strong work ethic
Ability to accurately estimate mechanical repairs based on technician recommendations
Valid drivers license with a clean driving record
Ability to pass a background check and pre-employment drug screening
Responsibilities
Greet and assist customers in person and over the phone to identify service needs
Provide service recommendations and explain repair processes
Accurately document customer concerns and service requests
Communicate effectively with Service BDC technicians and customers
Assist customers with maintenance planning and future service needs
Provide regular service status updates to customers
Enter customer information into dealership systems and maintain accurate profiles
Order and receive parts as needed by the service department
Occasionally assist with customer transportation and vehicle pick-ups
Accept and process customer payments when necessary
Deliver an exceptional start-to-finish customer service experience
Stay up-to-date on products services warranties and customer experience best practices
Benefits & Perks
Work for a progressive high-performing dealership
Locally owned and operated family dealer group with a great culture
Collaborative performance-driven team environment
Competitive commission-based compensation with CSI and performance bonuses
Outstanding earning potential
Multiple opportunities for career advancement
401(k) with company matching
Medical Dental Vision and Life Insurance
Paid time off
Employee discounts
Compensation
Commission-based position with performance and CSI bonuses
Annual earning range: $63790 $110000
This is a role where earning an exceptional living is absolutely achievable for a coachable motivated and hardworking professional. If you bring an outgoing personality and a positive can-do attitude youll find a rewarding and challenging career with Ross Downing Chrysler Dodge Jeep Ram of Mobile.
Equal Opportunity Employer
Ross Downing Chrysler Dodge Jeep Ram of Mobile is an equal opportunity employer and does not discriminate or tolerate harassment based on race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws
Required Experience:
Unclear Seniority
Key Skills
- Sales Experience
- Time Management
- Order Management System
- Customer Service
- Dealership Experience
- GM Vehicles
- Retail Sales
- Tire Service
- Automotive Repair
- OSHA
- Service Writing
- Automotive Service
About Company
Position Overview Ross Downing Chrysler Dodge Jeep Ram of Mobile is seeking a dependable and customer-focused individual to join our Service Department as...
