Customer Relationship Management Specialist
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Job Location:
Raleigh, WV - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
About Us
We perform installation rigging millwrighting and maintenance for manufacturing and industrial markets across the Southeast.
Job Summary
Southern Industrial Constructors Inc. is seeking a highly organized and detail-oriented CRM Specialist to oversee the administration optimization and strategic use of our Customer Relationship Management (CRM) system. This role is critical in ensuring data integrity improving workflows and enabling our sales and operations teams to maximize efficiency and customer engagement. The ideal candidate will have strong experience in database management a deep understanding of CRM platforms and prior exposure to the construction industry.
#SIC
#LI-KF1
#LI-onsite
Essential Duties & Responsibilities
- CRM Administration & Optimization
- Manage day-to-day operations of the CRM system including user setup permissions and troubleshooting.
- Develop and implement best practices for CRM usage across departments.
- Customize dashboards reports and workflows to meet business needs.
- Data Management
- Ensure data accuracy consistency and compliance within the CRM and related databases.
- Oversee data imports cleansing and deduplication processes.
- Monitor and maintain integration between CRM and other business systems (ERP marketing tools etc.).
- Process Improvement
- Analyze CRM usage and recommend enhancements to improve efficiency and user adoption.
- Collaborate with sales marketing and operations teams to streamline processes and reporting.
- Training & Support
- Provide training and ongoing support to CRM users.
- Develop documentation and resources for CRM best practices.
- Reporting & Analytics
- Generate and distribute performance reports for leadership and project teams.
Requirements/Experience:
- 3 years of CRM administration and operations experience.
- Strong background in database management and data integrity practices.
- Prior experience in the construction industry or related field preferred.
- Proficiency in CRM platforms (e.g. Salesforce HubSpot Microsoft Dynamics).
- Knowledge of SQL and data analysis tools is a plus.
- Excellent problem-solving and analytical abilities
- Strong communication and training skills.
- Ability to manage multiple priorities in a fast-paced environment.
Work Environment
Conditions include working in office with occasional entry into shop busy traffic areas and warehouses. Occasional exposure to dirt dust grease oil vibrations and adverse weather conditions. Must be able to safely access all areas of property. Must be able to effectively use any required PPE equipment. Potential Jobsite Visits.
Equal Opportunity Employer
Notice to Prospective Employees
EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an individual is contacted for services outside of EMCORs normal application process it is probably fraudulent.
Required Experience:
IC
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
About Company
EMCOR Group, Inc NYSE EME is a global leader in mechanical and electrical construction services, facilities services, energy infrastructure, sustainability and green building services for businesses, organizations, hospitals, education facilities and government
