Technical Account Manager Architect APJ

About ClickHouse

Recognized on the 2025 Forbes Cloud 100 list ClickHouse is one of the most innovative and fast-growing private cloud companies. With over 2000 customers and ARR that has more than quadrupled over the past year ClickHouse leads the market in real-time analytics data warehousing observability and AI workloads. ClickHouses incredible momentum was confirmed in its recent $400M Series D financing round. Were on a mission to transform how companies use data. Come be a part of our journey!

NOTE: This person can be remote in Australia or Singapore but must be open to regional travel as required for onsite customer visits.

The Technical Account Manager (TAM) Architect role will be a member of our Support Services team and Support group planned to be reporting into our regional Support Engineering Managers. This new role will perform functions that our existing team already provides in part: ongoing TAM Consultative and Support functions working with a set of customers providing Consultative Support Escalation insights and oversight. TAM Architects will also be assisting with Support Cases for enterprise customers in an L3 role (Support Level 3 Escalated cases).

A TAM Architect will be successful in the role if they provide the following aptitude and approach:

• Highly technical with a focus on providing useful solutions to our users customers and prospects
• Great communicator with team members and customers
• Consulting support and project management skills and background
• 50% of the work will be case-initiated consultative support of strategic users/customers/prospects
• 50% of the work will be TAM functions (project guidance onboarding coordination escalations communications documentation roadmap meeting leadership)
• Some onsite regional travel will be required estimated currently at up to 35% of the time

What you will do:

• Work with strategic and enterprise ClickHouse users customers and prospects as identified by ClickHouse Sales to work on onboarding production launches and POCs
• Provide architectural technical and migration guidance and assistance
• Lead projects escalations and meetings to enable ongoing user/customer success
• Ownership and oversight of L3 Support Cases and Escalations working closely with the Support L1/L2 team
• Partner closely with ClickHouse Product Management Engineering and Sales to help develop the roadmap and account plans
• Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global distributed environment
• Assist with hiring and mentoring new team members
• Develop and assist with Docs Knowledge Base articles ClickHouse Learning Reference Architecture and QA needs

What you bring along:

• 5 years of experience in Technical Account Management Professional Services Senior Support and/or Project Management roles
• 5 years of relevant industry experience in implementing operating and/or supporting operating scalable fault-tolerant distributed database management systems (DBMS)
• Technical breadth and depth in relevant subjects such as DBMS OLAP Cloud/SaaS platforms distributed systems software engineering Linux/Unix Kubernetes System or Network Administration and big data
• Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers.
• Expertise with a public cloud provider (AWS GCP Azure) and their infrastructure as a service offering (e.g. EC2).
• Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with the Support Services Engineering and Sales teams
• A mindset of teamwork global engagement empathy and solving challenging problems
• A sense of adventure and urgency in building the most scalable highest performing largest and fastest databases on the planet
• Self-driven curious and eager to continuously learn and grow

Compensation

For roles based in theUnited States the typical starting salary range for this position is listed certain locations such as the San Francisco Bay Area and the New York City Metro Area a premium market range may apply as listed.

These salary ranges reflect what we reasonably and in good faith believe to be the minimum and maximum pay for this role at the time of posting. The actual compensation may be higher or lower than the amounts listed and the ranges may be subject to future adjustments.

An individuals placement within the range will depend on various factors including (but not limited to) education qualifications certifications experience skills location performance and the needs of the business or organization.

If you have any questions or comments about compensation as a candidate please get in touch with us at.

Perks

• Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in 20 countries.
• Healthcare - Employer contributions towards your healthcare.
• Equity in the company - Every new team member who joins our company receives stock options.
• Time off - Flexible time off in the US generous entitlement in other countries.
• A $500 Home office setup if youre a remote employee.
• Global Gatherings We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites.

Culture - We All Shape It

As part of our first 500 employees you will be instrumental in shaping our culture.

Are you interested in finding out more about our culture Learn more about our values here. Check out our blog posts or follow us on LinkedIn to find out more about whats happening at ClickHouse.

Equal Opportunity & Privacy

ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

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