Cloud Ops Engineer (Observability)

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Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

About your Role:

As a Cloud Operations Engineer with a focus on Azure and observability you will play a key part in maintaining and improving the reliability performance and visibility of our cloud environment. This role centers on operational support troubleshooting monitoring and enhancing telemetry not building new cloud platforms. You will partner with engineering security and platform teams to ensure that Azure workloads are fully monitored compliant and operationally healthy using tools such as Azure Monitor Log Analytics Application Insights Dynatrace and Splunk.

What Youll Do

• Support daytoday operations of existing Azure cloud services including troubleshooting issues related to networking IAM performance and service health.
• Strengthen observability by improving metrics logs traces dashboards and alerting across applications and cloud services.
• Maintain and refine monitoring standards using Azure Monitor Dynatrace and Splunk.
• Review and enhance operational runbooks documentation and incident response processes.
• Work closely with teams to ensure workloads meet security audit logging and compliance requirements.
• Identify monitoring gaps and implement improvements to enhance operational visibility and reliability.

Experience youll need to have:

• 6 years of experience in cloud operations systems engineering or distributed systems troubleshooting.
• 4 years of handson experience supporting Microsoft Azure especially Azure Monitor Log Analytics Application Insights Entra ID and Azure Networking.
• 4 years of experience with observability tools such as Azure Monitor Dynatrace Splunk or similar platforms.
• 4 years of experience scripting with Python PowerShell or Bash.
• Strong troubleshooting skills in cloud environments including logs metrics performance and connectivity.
• Experience with Infrastructure as Code (Terraform Bicep ARM) for operational updates.
• 6 years of an equivalent combination of educational background related experience and/or military experience.

Experience that would be great to have:

• Solid understanding of core networking and infrastructure concepts (DNS HTTP/S routing load balancing).
• Experience with containers or Kubernetes monitoring.
• Azure or observabilityrelated certifications.
• Familiarity with SRE practices (SLIs/SLOs postmortems incident lifecycle).

How youll work:

• Must be a U.S. Citizen or Permanent Resident.
• This role requires the use of a computer and audio equipment.

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Salary Range

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

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