Client Experience Analyst (with Dutch)
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Job Location:
Zaltbommel - Netherlands
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Client Experience Analyst (with Dutch language skills)
Lets be unstoppable together!
Circana is a leading provider of technology AI and data solutions for consumer packaged goods companies manufacturers and retailers. Our predictive analytics and Liquid Data platform help clients measure market share uncover consumer behavior and drive growthpowered by six decades of expertise and an expansive high-quality data set.
At Circana we are fueled by our passion for continuous learning and growth we seek and share feedback freely and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. Were a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences cultures and viewpoints that each individual brings. By embracing a wide range of backgrounds skills expertise and beyond we create a stronger more innovative environment for our employees clients and communities. With us you can always bring your full self to work. Join our inclusive committed team to be a challenger own outcomes and stay curious together. Circana is proud to be Certified by Great Place To Work. This prestigious award is based entirely on what current employees say about their experience working at Circana. Learn more at .
Role Overview
We have a central EMEA UX (User Experience) team with the aim to transform clients to users and push their User Experience on our Internal tool & Reporting to the next level. Crucial to this success are the experts we have in different countries. The local experts are the interface for our local colleagues and guiding partners for our FMCG & Retail clients (Henkel Heineken Signature Foods Jumbo Albert Heijn and many others).
As Client Experience Analyst your primary goal is to support our clients with best-in-class training report consulting & delivery. You will be working very closely with EMEA experts who will be responsible for the report delivery to our clients.
The ideal candidate has deep analytical skills & reporting solutions. You have the ability to work with clients to understand their needs and translate them into requests. You are willing to work closely with EMEA and the local team experts.
Job Responsibilities
- Provide consulting in client meetings for our internal tools & reporting
- Create trainings & workshops on our internal tools that excite for internal & external audience
- Know how to create first class reports and drive improvements
- Close partnering with EMEA & local team experts
- Define & adjust best practice for our internal tools
- Meet and support our clients within FMCG and Retail sectors at their location within the Netherlands
Requirements
- HBO or University education
- Preferably 2 years of experience within FMCG sector
- Deep analytical and reporting skills
- Planning and coordinating skills
- Successful background in managing clients
- Resilience
- Excellent communication skills in English and Dutch
Circana Behaviors
As well as the technical skills experience and attributes that are required for the role our shared behaviors sit at the core of our organization. Therefore we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:
Stay Curious: Being hungry to learn and grow always asking the big questions
Seek Clarity: Embracing complexity to create clarity and inspire action
Own the Outcome: Being accountable for decisions and taking ownership of our choices
Center on the Client: Relentlessly adding value for our customers
Be a Challenger: Never complacent always striving for continuous improvement
Champion Inclusivity: Fostering trust in relationships engaging with empathy respect and integrity
Commit to each other: Contributing to making Circana a great place to work for everyone
Location
This position offers hybrid way of working with once a week presence onsite in Zaltbommel.
#LI-AO1#LI-HYBRID
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
Circana offers clarity from complexity. Dive deep into consumer behaviors & trends across industries. Optimize decisions & inspire action.
