Transportation Coordinator TC 26-00593

Job Title: Transportation Coordinator
Location: Springdale AR
Duration: 3 months
Work Type: 100% Onsite

Shift Schedule:

• Primary Shift: Sunset Shift Wednesday to Friday every other Saturday 8:00 PM 8:00 AM

• Training Schedule: MondayFriday 7:30 AM 4:30 PM (for at least 3 weeks)

Position Summary:

The Transportation Coordinator is responsible for managing relationships between carriers customers and sales teams for assigned accounts. This role requires in-depth knowledge of customer operations product needs and internal processes to deliver high-quality service. The CSA partners closely with Sales and Operations teams to ensure prompt issue resolution and optimal customer satisfaction.

Key Responsibilities:

• Serve as the primary point of contact between the internal Supply Chain team and assigned external customers.

• Manage all aspects of customer relationships including analyzing incoming emails and determining prompt resolutions.

• Establish and maintain effective working relationships with key internal stakeholders.

• Utilize multiple dispatch systems (e.g. TES LME FourKites OTR) and external scheduling systems (e.g. Retailix Retail Link UNFI One Network) to troubleshoot and resolve issues across business units.

• Maintain knowledge of internal policies procedures and software applications.

• Maintain knowledge of external customers organizational structures procedures and relevant operational details.

• Identify cost-effective solutions to meet both internal and customer needs.

• Implement creative solutions to resolve delivery issues and positively represent the organization.

• Ensure accurate delivery of products to external customers.

• Maintain professional communication and documentation standards.

• Perform other related duties as assigned.

Requirements:

Education:

• Bachelors degree or equivalent work experience in customer service or transportation/logistics.

Experience:

• Customer service experience beyond a call center environment required.

• Dispatch experience in transportation/logistics is a plus.

Computer Skills:

• Proficiency in MS Office applications required.

• Majority of business conducted via email (up to and possibly exceeding 300 emails per day).

Communication & Professional Skills:

• Strong written oral and interpersonal communication skills.

• Conflict management and negotiation skills.

• Ability to multitask in a fast-paced environment.

• Strong problem-solving skills.

• Positive attitude and customer-focused mindset.

For more details reach at or Call / Text at .

About Navitas Healthcare LLC: It is a certified WBENC and one of the fastest-growing healthcare staffing firms in the US providing Medical Clinical and Non-Clinical services to numerous hospitals. We offer the most competitive pay for every position we cater. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.