Patient Financial Counselor
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Job Location:
Portland, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Department Overview
The Financial Counselor serves as a patient advocate by delivering clear and accurate information about a patients financial obligations in relation to their oncology visits and/or treatment. This position requires a strong knowledge of social work and advanced understanding of managed care processes to help the patients navigate their financial obligations.
The Financial Counselor will work directly with uninsured and underinsured patients (sometimes face to face) to provide guidance and coordination to seek financial resources addition they will work with patients to understand their current insurance benefits as well as guide them to other resources such as patient assistance agencies that aid patients with substantiated financial needs. This position will work closely with the intake center and managed care coordinator staff. The position will also work closely with social workers in the clinics and serve as a member of the patients overall care process.
Function/Duties of Position
Financial Counseling
- Guide patients and their families in both English and Spanish through the financial process by working directly with them to understand the financial obligations related to their care.
- Work directly with uninsured or underinsured patients both in person and over the phone to provide guidance and coordination to seek financial resources available prior to scheduling in both English and Spanish.
- Discuss application process with patients and assists to transfer to OHSU Registration or Patient Financial Services as appropriate.
- Research other patient assistance programs to assist with costs of care.
- Assist with questions about billing policies billing statements and denial/appeals.
- Help with understanding insurance benefits and obligations.
- Assistance with completing important paperwork for patient assistance programs if applicable.
- Guidance through the appeals process if denial of coverage occurs.
- Review accounts for potential financial assistance candidates.
- Coordinates with other applicable staff within Patient Financial Services for uninsured patients who may be eligible for Medicaid or other funding.
Patient Services
- Using various social work techniques screens patients financial needs from a psycho/social aspect and determines current/anticipated impact and concern.
- Works directly with patients and family in both English and Spanish to provide information related to financial expectations. Delivers this information with compassion.
- Advocates on behalf of patients to care team to determine visits and treatment based on the patients financial situation.
- Facilitates the coordination of follow up on requested financial assistance and/or other resources.
- Works closely with social workers in clinic and clinical team to present update on patients financial situation.
- At all times must exemplify high quality customer service in both English and Spanish to both external customers as well as internal customers that meet or exceed the service standards set by OHSU.
- Other duties as assigned.
Required Qualifications
- Bachelors degree in Social Work Education or a related field.
- Three years of experience which shows a knowledge of casework methods and techniques.
Knowledge Skills and Abilities
- knowledge of medical and insurance terminology and Medicaid/Medicare.
- Knowledge of the implications of the effect of illness injury and/or disability on patients and their families.
- In depth knowledge of insurance requirements needed forms and understanding of out of network payers secondary networks non-local national insurances.
- Strong written and verbal communication skills to communicate with patients caregivers insurance plan representatives and hospital leadership.
- Certificate of successful completion in Spanish language issued by OHSU Translation and Interpreter Services Departments current process.
Preferred Qualifications
- Masters degree in Social Work or related field.
- In depth knowledge of financial counseling process and patient financial assistance program qualification.
- Two years of social service work experience providing supportive counseling to clients.
Additional Details
Remote work. Occasional meetings in OHSU clinic locations.
Monday - Friday day shift hours variable between 7:30am - 5:30pm depending on department needs.
Benefits
- Healthcare for full-time employees covered 100% and 88% for dependents.
- $50K of term life insurance provided at no cost to the employee.
- Two separate above market pension plans to choose from.
- Vacation - up to 200 hours per year dependent on length of service.
- Sick Leave - up to 96 hours per year.
- 9 paid holidays per year.
- Substantial Tri-Met and C-Tran discounts.
- Employee Assistance Program.
- Childcare service discounts.
- Tuition reimbursement.
- Employee discounts to local and major businesses.
All are welcome
Key Skills
- Financial Services
- Financial Models
- Account Management
- General Ledger Accounts
- ERP
- Payroll
- External Auditors
- Customer Relationships
- Credit Card
- Financial Statements
- Business Units
- Annual Budget
- Income
- New Clients
- Financial Management
About Company
OHSU treats the most complex health needs in the region, makes discoveries that save lives and educates next-generation health professionals.
