DSS L1 Davie, FL

Foxys Consultoria E Serviços Em Informática Ltda

Job Location:

Davie, FL - USA

Monthly Salary: USD 4000 - 4000

Experience Required: 1-3years

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

The Desk Side Support Level 1 (DSS L1) professional provides on-site technical support for end users ensuring efficient resolution of hardware software and basic network-related issues. This role acts as the first point of contact for in-person IT support delivering high-quality service troubleshooting and customer assistance in accordance with client SLAs and internal procedures.

Key Responsibilities

Provide on-site technical support for end users including desktops laptops peripherals and mobile devices.
Perform basic troubleshooting of hardware operating systems software applications and connectivity issues.
Install configure replace and upgrade IT equipment such as PCs laptops monitors printers docking stations and accessories.
Support Windows operating systems and standard corporate applications.
Assist with user account-related requests including password resets and access issues following established procedures.
Escalate incidents to Level 2 or specialized teams when required ensuring proper documentation.
Log track and update tickets accurately in the service management system.
Perform basic asset management activities including inventory updates tagging tracking and equipment lifecycle support.
Support workstation moves adds and changes (MAC activities).
Follow IT policies security guidelines and compliance requirements.
Provide professional customer service and clear communication with users and stakeholders.
Support additional IT tasks as requested by the client within the scope of desk-side support.

Requirements

Previous experience in Desk Side Support IT Support or Technical Support (Level 1).
Basic knowledge of Windows OS and common enterprise applications.
Familiarity with hardware troubleshooting for desktops and laptops.
Understanding of ticketing systems and ITIL-based support processes.
Strong customer service and communication skills.
Ability to work independently in an on-site environment.
Basic understanding of networking concepts (LAN Wi-Fi printers).
Flexibility to support different sites and tasks as required.
Experience with Active Directory (basic user administration).
Knowledge of Office 365 or similar productivity suites.

Required Skills:

Previous experience in Desk Side Support IT Support or Technical Support (Level 1). Basic knowledge of Windows OS and common enterprise applications. Familiarity with hardware troubleshooting for desktops and laptops. Understanding of ticketing systems and ITIL-based support processes. Strong customer service and communication skills. Ability to work independently in an on-site environment. Basic understanding of networking concepts (LAN Wi-Fi printers). Flexibility to support different sites and tasks as required.

Key Responsibilities

Provide on-site technical support for end users including desktops laptops peripherals and mobile devices.
Perform basic troubleshooting of hardware operating systems software applications and connectivity issues.
Install configure replace and upgrade IT equipment such as PCs laptops monitors printers docking stations and accessories.
Support Windows operating systems and standard corporate applications.
Assist with user account-related requests including password resets and access issues following established procedures.
Escalate incidents to Level 2 or specialized teams when required ensuring proper documentation.
Log track and update tickets accurately in the service management system.
Perform basic asset management activities including inventory updates tagging tracking and equipment lifecycle support.
Support workstation moves adds and changes (MAC activities).
Follow IT policies security guidelines and compliance requirements.
Provide professional customer service and clear communication with users and stakeholders.
Support additional IT tasks as requested by the client within the scope of desk-side support.

Requirements

Previous experience in Desk Side Support IT Support or Technical Support (Level 1).
Basic knowledge of Windows OS and common enterprise applications.
Familiarity with hardware troubleshooting for desktops and laptops.
Understanding of ticketing systems and ITIL-based support processes.
Strong customer service and communication skills.
Ability to work independently in an on-site environment.
Basic understanding of networking concepts (LAN Wi-Fi printers).
Flexibility to support different sites and tasks as required.
Experience with Active Directory (basic user administration).
Knowledge of Office 365 or similar productivity suites.