Join DYOPATH as a Service Desk Level 1 Analyst

Do you love helping people solving everyday tech challenges and being the friendly voice that makes someones day better

DYOPATH is looking for a Service Desk Level 1 Analyst who brings curiosity empathy and a passion for outstanding customer service. If you thrive in a fastpaced environment and enjoy learning something new every day this role is for you!

Why Youll Love Working Here

Purpose with Passion Our L.O.V.E. philosophyLiving Our Values Every Daycreates a workplace where people feel supported connected and valued.

Grow & Thrive We invest in YOU. Certifications training and career pathways to help you level up.

Award-Winning Culture We deliver excellence to our clients and treat each other with the same care and respect.

Fun & Supportive Team Energy Work with people who celebrate wins and make each day better.

Role Overview

• Location: Houston TX (On-Site)
• Pay Rate: $33
• Schedule: First shift; Monday through Friday
• Temporary Role: Expected duration 6 months

Your Mission as a Service Desk Level 1 Analyst

As a frontline technical hero youll be the first point of contact for customers and employees needing IT support. Your impact matters youll keep people connected and productive every day.

Your responsibilities include:

• Respond to phone calls emails and chat messages with professional friendly support.
• Log all interactions accurately in the ticketing system.
• Provide first-level troubleshooting for desktops laptops printers mobile devices software and basic network issues.
• Resolve what you can and escalate the rest to the right team.
• Ensure timely accurate highquality resolutions.
• Follow up with users to ensure satisfaction.
• Continuously grow your tech expertise through training certifications and self-learning.
• Participate in special IT projects as assigned.

What You Bring to the Team

Education & Certifications

• High school diploma or equivalent required
• Associate or bachelors degree in Computer Science or related field preferred
• Certifications (or working toward):
  • HDI Support Center Analyst (HDISCA)
  • ITIL Foundation
  • Microsoft 365 Certified: Fundamentals

Experience & Skills

• 12 years in a technical support or service desk role
• Strong customer service mindset able to explain technical concepts to all users
• Proficiency with:
  • Microsoft Office
  • Windows operating systems
  • Basic network troubleshooting
• Familiarity with ITIL or similar frameworks is a plus
• Ability to multitask prioritize and work both independently and collaboratively
• Excellent problem-solving and analytical skills

Why This Role Rocks

As a Service Desk Level 1 Analyst youre not just solving issues youre building trust learning constantly and making a difference every day. Youll gain hands-on experience develop your technical career and become an essential part of DYOPATHs world-class support team.

Ready to Launch Your IT Career

If helping people learning new skills and working in a team-first environment excites you wed love to meet you. Apply now to become our next Service Desk Level 1 Analyst!