Multilingual Service Desk Analyst (Portuguese)

Position Description:

. Serve as the initial point of contact for all IT-related inquiries via phone email chat or ticketing system.
. Log categorize and prioritize incidents and service requests in the IT Service Management (ITSM) system.
. Troubleshoot and resolve Level 1 technical issues including password resets software/application support printer connectivity and basic hardware issues.
. Escalate incidents to Level 2/3 support teams when required providing clear documentation and troubleshooting steps taken.
. Follow established procedures and scripts to guide users through problem-solving processes.
. Maintain accurate and up-to-date ticket records ensuring clear communication with users until resolution.
. Provide excellent customer service ensuring users are informed about the progress and resolution of their issues.
. Contribute to the creation and maintenance of knowledge base articles for common issues and solutions.
. Participate in training sessions and stay informed about new technologies procedures and policies.

Skills:

• Analytical Thinking
• English
• Portuguese
• Technical Analysis

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.