Manager Dedicated Operations
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Job Location:
Dubuque, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
The Manager- Dedicated Operations plays a critical leadership role overseeing a Dedicated team at Hirschbach! This position is responsible for training and developing new and existing team members providing ongoing support and stepping in as needed to maintain operational continuity.
Serving as a key point of contact for both customers and drivers the Manager - Dedicated Operations handles escalations resolves inquiries and ensures a high level of service across assigned accounts and geographic regions. This role leads customer KPI reporting meetings manages billing functions and reviews customer billing and reporting for accuracy. The Manager - Dedicated Operations regularly generates operational KPIs provides customer report-outs and strives to achieve low deadhead miles to maximize profitability.
Duties include:
Supervise and leads direct reports including Driver Leaders Account Managers Planners and Customer Service Representative.
Trains and develops new Operations team members and provides ongoing training to current teams.
Provides coverage and support to teams as needed.
Generates KPIs and provides report outs to customers.
Aids as an escalation point of contact for customers and drivers.
Manages billing of assigned accounts.
Reviews and signs off on customer billing and reporting functions.
Serves as the key contact for customer KPI reporting meetings as scheduled per customer.
Consistently achieves low deadhead miles to maximize overall profitability.
Displays an expert level knowledge of Hours of Service.
Serves as a Point of Contact for key customers and oversees customer accounts and geographic areas.
Handles customer complaints and inquiries.
Displays an expert level understanding of Hirschbach operations and how the freight network functions.
Demonstrates expert AS400 proficiencies and can enter data accurately.
Oversees the scheduling customer service dispatching and planning of key Dedicated accounts.
Talent Requirements
- High school diploma or equivalent in education pairedwithrelevantprofessionalexperience.
- One yearof transportation experience is required.
- BachelorsDegreein Transportation/Logistics/Supply Chain or a related field ispreferred.
- Abilitytoprocessinformationwithhighlevelsofaccuracyandenergy.
- Ability to multi-task and prioritize workload.
- Computerproficiencyand abilitytonavigate between multiple programs.
- Demonstrates an AllIn toWinattitudeandperformancesdisplays self-motivation and a strongdesiretolearn within an unpredictable and demanding environment.
Founded in 1935 Hirschbach Motor Lines has built a sterling reputation for delivering time and temperature-sensitive freight across 48 states. Today the organization generates $1 billion in revenue and has become the 2nd largest refrigerated carrier in North America with company headquarters in Dubuque Iowa. Hirschbach strives to provide the highest level of service in the industry offering a breadth of services including Dedicated Over the Road Expedited Entertainment and Logistics Solutions.
With a tenured history and vision for the future our company culture drives us to be the best in the business grounded in our All In To Win values. One key to trust is having a pool of talent and resources who are exceptionally competent capable and passionate for serving results to our customers.
Required Experience:
Manager
Key Skills
- Six Sigma
- Lean
- Management Experience
- Process Improvement
- Microsoft Outlook
- Analysis Skills
- Warehouse Management System
- Operations Management
- Kaizen
- Leadership Experience
- Supervising Experience
- Retail Management
About Company
Hirschbach Motor Lines: Delivering Excellence in Transportation Solutions Across North America - Choose our veteran-owned, award-winning trucking company.
