Customer Service Representative II
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Job Location:
Wilkinson County, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
11 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Pay Grade: G
Who We Are.We protect lives. The Georgia Department of Public Health (DPH) is the lead agency entrusted by the people of Georgia to protect lives and promote healthy lifestyles in communities throughout the state. We are committed to preventing disease injury and disability; promoting health and well-being; and preparing for and responding to disasters.
What We Offer.As a member of the DPH team you will join a group of passionate individuals dedicated to serving Georgians. Regardless of your role you will contribute to protecting lives while enjoying a wide range of benefits.
- Make a Professional Impact Build your career where it matters and protect lives in the community where you live work and play.
- Enjoy Workplace Flexibility Experience flexibility in how you work so you can be your best self for you and the people of Georgia.
- Work with a Dynamic and Diverse Team Collaborate with employees who share ideas and leverage collective strengths.
- Achieve Career Longevity Take advantage of opportunities for learning and development that support a long-term career.
- Take Part in a Hands-on Working Culture Work in a unique culture of active engagement and problem-solving no matter your role.
- Feel Pride in Where you Work Be part of making an impact in public health alongside dedicated people just like yourself.
Job Responsibilities
As a Customer Service Representative you will play a vital role in supporting the Wilkinson County Health Department by delivering professional courteous service and ensuring efficient front office operations. This position serves as the primary point of contact for clients and supports clinical and administrative teams through accurate scheduling recordkeeping and clerical support.
Primary Duties & Responsibilities- Answer phones promptly schedule appointments efficiently and contact clients to confirm upcoming visits
- Coordinate and manage client appointments while verifying demographics eligibility insurance coverage and required documentation
- Maintain accurate confidential client records using EHR and scheduling systems in compliance with HIPAA regulations
- Collect and process client fees issue receipts and maintain accurate financial records
- Support nursing and clinical staff by preparing paperwork and assisting with daily front desk operations
- Perform administrative and clerical duties including data entry filing scanning and preparation of routine reports
Minimum Qualifications
High school diploma/GED andtwo (2) years of experience communicating information in a customer service setting are required.
Additional Information
The DPH Commissioner and agency leaders encourage all employees to engage in regular wellness activities and to make lifestyle choices that promote health and well-being. The use of physical activity breaks during the workday is authorized to support this philosophy and help employees meet their wellness goals.A maximum of 30 minutes of physical activity may be allocated per workday typically in the form of two 15-minute breaks or one 30-minute break.
Employment Information
State of Georgia employees are subject to the rules of the State Personnel Board regarding salary.
DPH accepts educational credentials recognized by the Council for Higher Education Accreditation (CHEA) and/or the US Department of Education (DOE) as valid. DPH will contact educational institutions to verify degrees diplomas licensures and other relevant credentials.
The candidate selected for this position may be subject to pre-employment drug screening and a criminal background check.
Relocation assistance is not provided.
In the event of an identified emergency you may be required as a term and condition of DPH employment to assist in meeting the emergency responsibilities of the department.
ADA Statement
DPH is committed to providing access and reasonable accommodation in its services programs activities and employment for individuals with disabilities. To request a reasonable accommodation for the application or interview process email.
DPH is an Equal Opportunity Employer
Due to the volume of applications received we are unable to provide information on application status by phone or e-mail. All qualified applicants will be considered but may not receive an interview. DPH will contact selected applicants to proceed with the application process. Applicants who are not selected will not receive notification.
This position is subject to close at any time once a satisfactory applicant pool has been identified.
BENEFITS
Standard Benefits for Full-Time Salaried Employees
In addition to a competitive salary we offer a generous benefits package that includes a flexible schedule training opportunities health insurance employee retirement plan (ERS GSEPS) deferred compensation 13 paid holidays vacation and sick leave paid parental leave dental vision long-term care and life insurance.
Standard Benefits for Part-Time Employees
Part-time employees are eligible to participate in the Georgia Defined Contribution Plan and receive paid parental leave.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
