SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst
Location:
Avenida Lomas Verdes 67 Lomas Verdes 53120
Naucalpan de Juárez Estado de México Mexico
Work Mode: Onsite
Contract Duration: 3 Months (Possible Extension)
Shift: Rotational
Environment: Regulated (GxP / SOX)
Role Overview
We are seeking an experienced SAP Analytics Cloud (SAC) & SAP Datasphere Support Analyst to provide L1/L2 operational and production support in a regulated enterprise environment. The role focuses on incident management platform stability data refresh monitoring access support and user enablement while ensuring audit-ready documentation and compliance.
Key Responsibilities
Support & Operations
Provide L1/L2 support for SAP Analytics Cloud and SAP Datasphere
Troubleshoot issues related to data refresh performance access models and scheduling
Monitor jobs data loads integrations and platform health
Resolve connectivity issues with SAP and non-SAP data sources
Access & Security
Support user access roles and permissions
Assist with authentication / access-related issues
Participate in access reviews and compliance documentation
Analytics & User Enablement
Support SAC stories dashboards calculations and data models
Assist business users with analytics and reporting requests
Ensure adherence to modeling performance and visualization best practices
Documentation & Compliance
Document incidents resolutions and operational activities
Maintain SOPs runbooks and knowledge base articles
Ensure compliance with GxP / SOX requirements
Required Skills & Experience
Hands-on experience with SAP Analytics Cloud (SAC)
Strong experience with SAP Datasphere
Experience providing L1/L2 application support
Knowledge of SAP data sources (S/4HANA HANA HANA Cloud CDS)
Understanding of data refresh scheduling and monitoring
Experience working in enterprise and/or regulated environments
Strong documentation and communication skills
Additional Information :
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Full-time
About Chabez TechChabez Tech is a Data Engineering & AI Products company headquartered in Pennsylvania, focused on digitally transforming businesses and helping them achieve operational and customer excellence. We deliver scalable data solutions, advanced AI frameworks, and long-term ... View more