Sr. TPM, Customer Experience, Amazon Leo
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Job Location:
Kirkland, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Export Control Requirement: Due to applicable export control laws and regulations candidates must be a U.S. citizen or national U.S. permanent resident (i.e. current Green Card holder) or lawfully admitted into the U.S. as a refugee or granted asylum.
The LEO fulfillment team is looking for an exceptional Senior Technical Program Manager to join our team and drive operational improvements across our program. This role will engage directly with functional leaders (technology engineering supply chain EHS QA etc.) operations managers and associates to constantly raise the bar for processes in our warehouse spaces. This Sr. TPM will also focus technology development and integration as we introduce automation technologies into our warehouses. Were looking for someone who is passionate about continuous improvement: you love streamlining processes and you love sharing your approach with others. You use data to identify process defects and drive improvements at scale. You enjoy launching programs from the ground up and are at your best when you are inspiring others to drive improvements in their areas every day.
Key job responsibilities
Work across the LEO organization and partner with other Amazon teams to drive improvement in the LEO warehouse spaces as well as for downstream manufacturing operations related to kit consumption. This may include identifying pain points developing KPIs leading improvement activities and driving business change.
Develop new processes and systems driving standardization and adoption across multiple warehouse facilities including planning initiating and managing process changes.
Drive process improvements applying lean thinking and data-driven performance management to eliminate waste and drive process stability.
Use visual tools (value stream mapping spaghetti diagrams etc.) to map processes.
Create robust metrics and analyzing large data sets to enable data-driven decision-making at the executive level.
Serve as a subject matter expert for Lean Six Sigma and Operational Excellence sharing your knowledge with employees ranging from associates to senior leadership.
- Experience managing programs across cross functional teams building processes and coordinating release schedules
- Experience defining KPIs/SLAs used to drive multi-million dollar businesses and reporting to senior leadership
- Experience working directly with engineering teams
- 5 years of project management disciplines including scope schedule budget quality along with risk and critical path management experience
- Experience managing projects across cross functional teams building sustainable processes and coordinating release schedules
- Experience owning/driving roadmap strategy and definition
- Bachelors degree or 5 years of relevant experience
- Experience in Manufacturing Aerospace Automotive and/or Consumer Electronics industries
- Experience using project management applications - Jira Confluence Smartsheets Asana etc.
- Experience with data visualization using Tableau Quicksight or similar tools
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Kirkland - 148700.00 - 201200.00 USD annually
USA WA Redmond - 148700.00 - 201200.00 USD annually
Required Experience:
Senior IC
Key Skills
- Computer Science
- user experience
- User Interface
- SME
- CSS
- Interaction Design
- Windows
- Android
- Usability Studies
- Visual Design
- HTML
- User Research
- JavaScript
- Web Services
- Wireframes
About Company
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