Europe Collections Analyst
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Job Location:
Taguig - Philippines
Monthly Salary:
Not Disclosed
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
Performance Objectives:
Clients
Use a combination of communication tools primarily telephone and e-mail to contact clients to discuss outstanding debt issues.
Utilising a combination of defined processes case history and judgement make decisions on next course of action on a client-by-client basis.
Record accurate records of client communications within Oracle Advanced Collections system.
Investigate and resolve occurrences of unallocated cash.
Effectively negotiates payment and solutions when addressing client concerns issues and complaints.
Stakeholder Management Safeguard the long-standing goodwill relationship with internal/external clients.
Excellence
Achieve a variety of targets based upon qualitative and quantitative measures.
Continually re-prioritise an ever-changing workload ensuring activity is focused towards achieving a variety of targets.
Escalate any issues affecting the recovery of monies in a timely manner either internally through Global Finance Services Management or with the business as required.
Ensure tasks are performed in accordance with Service Level Agreement objectives.
Contribute ideas and actions towards the continuous improvement of processes within area of influence.
Understand and apply WTWs Billing processes policies procedures and internal control standards.
People
Liaise with the Management team and Collections Analysts regularly regarding all aspects of collection activity performance.
Interface with other Global Finance Services associates to ensure compliance with cross-team responsibilities.
Work effectively within the team dynamic.
Responsibilities
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Qualifications
- Experience working in a business-to-businessCollections / Credit Control environment
- Experience of working in an environment communicating with English speaking clients
- Strong fluency in written and spoken English
- Ability to articulate and communicate professionally is essential
- Strong customer service skills / ability to communicate professionally through a variety of channels (e.g. telephone e-mail)
- Ability to work well under pressure and meet ever changing deadlines and stretching targets
- Adaptable able to learn new processes concepts and skills
- Ability to interpret and analyze financial dataand use their analysis to identify the root cause and/or devise the appropriate action plan.
- Ability to professionally handle and resolve exceptions and disputes.
- Strong knowledge of MS Excel
- Willing to work onMid-Shift and/or night shift.
Required Experience:
IC
Key Skills
- ArcGIS
- Intelligence Community Experience
- GIS
- Python
- Computer Networking
- Data Collection
- Intelligence Experience
- R
- Relational Databases
- Analysis Skills
- Data Management
- Application Development
