Customer Service Representative, Returns and Credits (Data Entry)
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Job Location:
Boca Raton, FL - USA
Monthly Salary:
Not Disclosed
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
We are looking to hire experienced task oriented customer focused reliable Customer Service Representatives with strong communication and systems skills. You will have knowledge of Microsoft programs including Excel Windows Word and be computer literate. This position will include a substantial data entry element so the ideal candidate will be task and detail oriented while possessing data entry experience and basic - intermediate MS Excel skills.
What youll be doing:
- Answering customer emails
- Processing returns based on different customers
- Providing price and availability on returns
- Creating updating cases status on salesforce
- Following up on written inquiries in a professional manner
- Preparing refunds or credit requests
- Researching problems and making necessary adjustments
- Processing 35 - 55 returns per day
- Being able to read AR screens to determine values needed for tasks
- Researching and resolving all returns related problems
- Researching title availability
- Setting up new accounts and modifying pre-existing accounts
- Processing daily reports
- Transferring processing and entering returns
- Processing credit card refunds when needed
- Research returns to for invoices price discount and quantity
Qualifications :
What we are looking for:
- 3-5 years combined customer service and/or data entry experience
- Polite and professional mannerisms
- Strong written and verbal communication skills
- Intermediate excel skills level
- Ability to focus and multitask
- Attention to detail is a must
- Analytical expertise preferred
- Prior data entry experience
Additional Information :
What we offer in return:
- Hourly pay rate ranging from $24.73 - $27.47 (about $40000 - $43500 annually)
- An excellent work/life balance with a fantastic flexible working culture.
- 15 days paid vacation
- 10 paid sick days
- 2 Paid floating holidays paid day off for your birthday each year
- 3 additional discretionary days off during the holiday season at the end of the year
- 4 paid volunteering days each year
- Up to 8 weeks of paid parental leave
- Paid leave for significant life events; i.e. moving or wedding
- Medical vision dental and other voluntary benefits
- 401(k) employer match
- Seasonal social and charitable events
What you should know:
- Have the right to live and work in the United States
- Be located within commuting distance of our Boca Raton office location (2385 NW Executive Center Dr)
- This is a hybrid role that will require the successful candidate to report on site 1x weekly
- Closing Date for applications: 04 February 2026
We want all our candidates to shine in our recruitment process. Please let us know if there is anything we can do to ensure you are able to show us your best self. This could include having the application form in a different format more time for questions or anything else please ask us we are happy to be flexible! Please contact
Being Yourself at Taylor & Francis
If youre excited about working with Taylor & Francis to foster human progress through knowledge we invite you to apply even if your existing skills and experience dont fit every item listed above. At Taylor & Francis we are at our best and most successful when colleagues can be themselves and contribute regardless of their identity or background. As a colleague you will have the opportunity to further innovate and develop in areas that you are passionate about. Our goal is to empower you with the resources incentives and flexibility you need to enjoy success at work and to live a healthy balanced life.
Taylor & Francis is proud to be an Equal Opportunity Employer. We believe in and value diversity of people and thought fostering a supportive and inclusive environment where all colleagues can learn and succeed as their true selves. Taylor & Francis recruits develops and retains colleagues without regard to any protected personal characteristics or other non-merit-based factor.
We genuinely care about our colleagues promoting work-life balance wellbeing and flexible working. We believe that the skills and experience you bring to Taylor & Francis are invaluable. We want you to have the opportunity to develop your abilities and to innovate and develop in areas which you are passionate about. To find out more about our business and the great career opportunities please go to our Careers Site: better yet check out our LinkedIn Life Page highlighting our accomplishments employees and company culture. Its also a good way of meeting our recruitment team who will be happy to advise you on your journey here at T&F.
Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Informa is a leading international events, digital services and academic research group. We're here to champion the specialist. Through hundreds of brands and a range of products and services, we connect businesses and professionals with the knowledge they need to learn more, know m ... View more
