Client Services Account Associate NetLine

This role is based out of our NYC or Boston Office. 

Campaign Management & Client Portal Responsibilities

• Oversee and efficiently process all client tasks inquiries and lead generation campaigns submitted through NetLines Portal platform ensuring timely responses and resolution.
• Implement systematic tracking procedures to monitor campaign progress from submission to completion maintaining detailed documentation of all client interactions.
• Maintain a comprehensive knowledge base of common client questions and technical issues to streamline future problem-solving.
• Conduct regular audits of the Portal interface to identify potential user experience improvements and report findings to the product team.

Client Relationship Management

• Establish and nurture strong professional relationships with new and existing clients through consistent communication and exceptional service delivery.
• Serve as the primary point of contact for Portal clients addressing concerns promptly and escalating complex issues when necessary.
• Proactively identify opportunities to expand client engagements through upselling and cross-selling relevant NetLine solutions.
• Deliver data-driven insights to clients through regularly scheduled updates highlighting key performance indicators and trends.
• Undertake special projects and additional responsibilities as assigned by management to support departmental and organizational goals.

Qualifications :

• BA/BS in Business Communications/Marketing.
• 1 years experience in online marketing internet advertising or related areas.
• 1 years experience in a client/customer service role.
• Flexible outgoing results-oriented with excellent attention to detail.
• Ability to effectively manage multiple projects in a deadline-driven and fast-paced environment
• Excellent written and verbal communication as well as time-management skills.
• Strong analytical problem solving and critical thinking skills.
• Strong technical skills using Microsoft Office products.
• Must have high speed and reliable internet service
• Must have a dedicated work/office space at home for call/virtual meetings.

Additional Information :

TechTarget Inc. doing business as Informa TechTarget including its subsidiaries is an equal opportunity employer and complies with all applicable federal state and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees applicants or any other covered persons because of race color sex (including pregnancy) age national origin or ancestry ethnicity religion creed sexual orientation gender identity or expression status as a veteran and basis of disability or any other federal state or local protected class. This policy applies to all terms and conditions of employment including but not limited to hiring training promotion discipline compensation benefits and termination of employment. If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and or in the advertised position please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

Informa TechTarget complies with the Americans with Disabilities Act (ADA) as amended by the ADA Amendments Act and all applicable federal state or local law.

We believe that great things happen when people connect face-to-face. Thats why we work in-person with each other or with customers and partners three days a week or more. When youre not spending time together in one of our offices or other workplaces like at an Informa event you get the flexibility and support to work from home or remotely.

Our benefits include:

• Great community: a welcoming culture with in-person and online social events our fantastic Walk the World charity day and active colleague groups and networks promoting a positive supportive and collaborative work environment
• Broader impact: take up to four days per year to volunteer with charity match funding available too
• Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
• Time out: 15 days PTO rising to 20 after three years and 25 after six years plus 10 national holidays a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
• Competitive benefits including a 401k match health vision and dental insurance parental leave and an ESPP offering company shares at a minimum 15% discount
• Strong wellbeing support through EAP assistance mental health first aiders free access to a wellness app and more
• Recognition for great work with global awards and kudos programs
• As an international company the chance to collaborate with teams around the world

• The pay range for this role is $50000 - $65000
• This posting will expire 2/15

Remote Work :

No

Employment Type :

Full-time