Roadside Assistance Agent

Do you enjoy helping people and providing solutions in real-time If so consider a position as a Roadside Assistance Team Member. This part-time position is a great fit for someone looking for a second job who may already have a set schedule during the week.

Roadside Assistance Team membersassistcustomers who need help and certainty when their move does not go as planned. Team members will handle incoming customer calls as well asinitiatingoutbound calls to customers roadsideassistanceservice providers and other personnel who will provide the support andexpertiseneeded to get our customer back to their move.

Ourcustomerssafety is our number one priority and as a team member you will be expected to follow established methods and procedures. You will be expected to handle all files with calm urgencyprofessionalismand care while meeting all quality-related metrics and goals.

This job might be for you if:

• You are a dependable team player with a positive attitude

• You obtain the aptitude to work in a critical thinking atmosphere

• You enjoy a self-paced educational work environment

• You enjoy speaking with and helping people

• You are empathetic and solution oriented

• You are comfortable with eLearning and remote leadership management

• You are comfortable navigating multiple computer programs at one time

Minimum Qualifications:

• Ability to express sympathyempathyand compassion

• Critical thinker and ability to adapt

• Intermediate keyboarding and computer skills

• Active and Attentive listener

• Ability to type while talking (40 WPM or higher is a plus)

• Ability to formulate sentences through written text

• Ability to navigate and use multiple computer programs at once

• Excellent verbal communication and listening skills

• Clear speaking voice

• General knowledge of U.S. and Canada geography

• General knowledge of how to map a location using various programs or applications

• Willingness to incorporate feedback to constantly improve performance

• Possess can-do-confidence

Perksofjoining the U-Haul Team!

Compensation:

U-Haul offers Roadside Assistance Agents an hourly basepayof $17.00. Your base pay will increase as you learn andacquireadditionaljob duties and merit increases are given periodically based on performance.Note: Hourly base wage may be higher depending on state or local minimum wagelaws).

Exclusive U-HaulBenefitsDesigned for Your Success:

At U-Haul our Part Time Team Members enjoy benefits to support their physical financial and emotional wellness. Additionally our career path planning and continued educationassistsemployees with their professionalgoals.

Scheduling Requirements:

• Roadside Assistance is open 24/7/365 toassistcustomers

• The total number of hours scheduled each week will be based on business needs

• Must be availablefor a set schedule onboth weekend daysSaturday and Sundayfor 8hoursboth days. Weekend shifts fallbetween 11:00 AM and 11:30 PM Arizona time.

• Schedules on weekdays Monday through Friday are created based on shift bidding

• Working holidays are required in order to provide support for our customers year-round.You may be scheduled to meet the Team and business needs.

A note about how we schedule:Preferencesto work that aligns with the business need may increase the opportunity to bescheduledmore hours.We pride ourselves on being flexible with schedules especially for students and teachers. However ifpreferencestowork do not align with the needs of thebusinessthe result may belesshours scheduled.

Education and Development (Training) Explained:

• Self-motivated education at our very own U-Haul University.

• Self-motivated supplementary eLearning.

• Assistcustomers within the first week of employment.

• Customer interactions with instructors support duringinitialeducation.

• Skillset-driven continued education coordinated by your manager.

• Fast-pacedhands oninstruction with a set schedule.

• Learn and begin performing some of your job duties withcustomersthe first day.

Work From Home Requirements:

• All work duties including initialeducation must be performed from your home address in a private quiet workspace.

• Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment. This position does not allow flexibility to be on-callcarefor others during work hours either.

• A personal home computer that meets the technical requirements (listed below) is necessary for both the application process and for performing job duties.

Technical Requirements:

Computer requirements and internet speeds will be verified upon interview if hired and if everexperiencing difficulty/interruption.Additionalrequirements may apply.

Computer Specifications

• Operating System: Windows 11

• RAM: 16GB minimum (32GB recommended)

• Processor: CPU benchmark score of 6000 minimum (10000 recommended)

• Storage: SSD with at least 5GB free space

Additional Hardware

• Webcam (external or built-in)

• USB headset (wired)

Internet Speeds

• Ping: under 100

• Download: 50MB minimum (100MB recommended)

• Upload: 5MB minimum (10MB recommended)

Physical Demands:

The work involves light physical exertion including sitting forlong periods focusing on a computer screen and taking phone calls using a wired headset.

Applications are not currently accepted from Residents of:CA WA or the District of Columbia.