Senior CX Researcher (fmd)
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
About the role:
Are you passionate about understanding customer needs and turning insights into meaningful impact At Redcare Pharmacy youll be part of our interdisciplinary Customer Experience team where you will empower cross-functional teams through customer-centric insights. This is your chance to shape outstanding experiences at scale and be a key player in our continuous CX evolution.
About your tasks:
Drive the strategic improvement of the digital customer experience across key touchpoints in the journey
Translate quantitative and qualitative insights into clear hypotheses and business opportunities
Support product discovery phases and help prioritize and shape decisions that truly benefit our customers
Scale and evolve our Voice of the Customer program using NPS CSAT CES and other KPIs
Promote a customer-first culture through impactful stakeholder collaboration and communication across teams and markets
Qualifications :
About you:
A completed degree preferably in human factors or human-computer interaction (business or media) computer science business administration communication design or a comparable field
Several years of professional experience in customer experience management consumer and/or user research and web analytics
Hands-on experience with CX analytics and statistical tools such as Medallia Qualtrics Excel R SPSS Contentsquare and Google Analytics
A passion for transforming market and customer feedback data into insights that drive action
An independent structured working style with a pragmatic mindset and attention to detail
Fluency in German and English; additional languages such as Dutch French or Italian are a plus but not required
Additional Information :
About your benefits:
In order to provide you with the best possible support for your individual needs - whether its living a healthy life having enough time for your family or developing your skills - we offer a wide range of different site-specific benefits:
Welcome days: We want you to feel at home with us from the very first day. Therefore we welcome you with our comprehensive onboarding program.
Sports: Stay healthy. Profit from a membership (M) package at Urban Sports Club so that you can take advantage of a huge variety of sport offers.
Work from Home: If your job does not require you to be present in the office we can arrange the place you work from individually - even for up to 20 days a year anywhere in the EU.
Personal development: Grow! We support and encourage your individual development through various in- and external trainings.
Employee discount: You get a 10 % employee discount on all over the counter beauty and personal care products in our online store & 20 % discount on nu3.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Arm
- Machine Learning
- AI
- C/C++
- R
- Clinical Trials
- Experience Administering Injections
- Research Experience
- Research & Development
- Assembly
- Semantic Web
- Vulnerability Research
About Company
About Redcare Pharmacy: As Europes No.1 e-pharmacy, Redcare Pharmacy is powered by passionate teams and cutting-edge innovation. We strive to create a healthy, collaborative work environment where every employee feels valued and inspired to contribute to our vision Until every huma ... View more
