Product Support Engineer

Ultra

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profile Job Location:

Wake Forest, NC - USA

profile Monthly Salary: Not Disclosed
Posted on: Yesterday
Vacancies: 1 Vacancy

Job Summary

Protecting What Matters. Powering the Future of Naval Technology.

Your work here has global impact. From developing sonar and radar systems to advancing unmanned and undersea platforms our technologies empower the U.S. Navy and allied forces to operate in some of the worlds most complex environments.

As the maritime and underwater battlespace evolves we continue to push boundariesdriven by innovation accountability and a shared commitment to excellence.

Join us as we shape the future of naval warfaresafeguarding the seas and strengthening navies worldwide.

Nationality Requirements

Due to the nature of the programs we support certain roles may require candidates to meet U.S. nationality requirements and be eligible to obtain a security clearance.

Position Summary

Provides support and technical assistance with various products or equipment. Installs troubleshoots and provides routine maintenance to products/equipment to ensure proper function and maximize uptime. Typically reports to a manager. Work is generally independent and collaborative in nature. Contributes to moderately complex aspects of a project.

Job Description

We are seeking a talented and motivated Product Support professional to be part of our Product Support team addressing Fleet needs.

The Product Support Engineer will be responsible for assisting performing defining developing implementing and managing all electronic and technical documentation and analysis in support of ILS efforts for Ultra Maritime programs/systems. This role with work closely with Systems Software RF Electrical and Mechanical Engineers to support programs through all phases of the life cycle. This will include developing training curriculum training sailors development of interactive and electronic technical manuals writing operation and maintenance procedures and analyzing systems and components for integrated logistics support. The candidate must have a strong technical writing and product support background combined with the ability to work independently and as a member of a team. When possible the candidate will have experience with Navy Radar ASW Anti Torpedo Sonar or Towed Array systems.

Primary Responsibilities:

  • Experience working with shipboard shipyard OSIC and AIT.
  • Navy trainer experience (Podium Curriculum Development)
  • Developing Interactive Electronic Technical Manual (IETM) and Computer-Based Training (CBT)
  • Develop and Maintenance of Navy Reliability Centered Maintenance (RCM)
  • Performing reliability engineering
  • Conducting Logistics Support Analysis (LSA)
  • Supporting Life Cycle Cost Analysis
  • Generating technical provisioning data
  • Ensuring fleet support to fielded systems

Required Skills:

  • Ability to obtain a US Government security clearances are granted to U.S. citizens.
  • 6 years of logistics engineering and technical writing experience with DoD systems
  • High School Diploma

Desired Skills:

  • BS degree in Engineering or related field of study is preferred
  • Shipboard system trouble shooting and technical support experience
  • Excellent communications skills and the ability to work independently or in a team environment
  • Demonstrated ability to interface with development Engineers to ensure supportability is designed into the equipment
  • Familiarity with the Navy operations and support environment
  • Experience with Interactive Electronic Technical Manual (IETM) and Computer-Based Training (CBT) product development and validation
  • Experience determining maintenance concepts performing task analysis and documenting results in a MIL-STD-1388 LSA database
  • Experience generating MIL-PRF-49506 Logistics Management Information (LMI) MIL-STD-1388 Logistics Support Analysis (LSA) or GEIA-STD-0007 Logistics Product Data (LPD)
  • Experience developing Reliability Block Diagrams and Operational Availability estimates and performing Reliability Maintainability and Availability (RM&A) studies including Failure Modes Effects and Criticality Analysis (FMECA) Built-in Test (BIT) Analysis and Maintainability Predictions
  • Familiarity with GEIA-STD-0007b and LPD software products such as SLICWAVE EAGLE PowerLOG and Relex reliability software

Other:

  • Some travel will be required

What Ultra Maritime Offers You

At Ultra Maritime we invest in our employees and their well-being:

  • Climate controlled well-lit and clean work environment!

  • Work/life balance that includes up to 3 weeks PTO for first year

  • 8 Paid Holidays with 3 floating holidays

  • 401k Plan with Company Match

  • Educational Assistance Program (Tuition Reimbursement)

  • Wellness Program and incentives

  • Company HSA contributions

  • Insurance Benefits that start 1st of the month following hire

  • Eligibility in Company Performance-based bonuses annually

  • Additional Employee Discounts and Perks

Company-Paid Benefits:

  • $75 monthly student loan repayment program

  • Basic Life Insurance

  • Basic Accidental Death and Dismemberment (AD&D) Insurance

  • Short Term Disability

  • Long Term Disability

  • Employee Assistance Program (EAP)

Voluntary Employee-Paid Benefits:

  • Medical and Prescription insurance

  • Dental insurance

  • Vision insurance

  • Supplemental Life Insurance Plans

  • Supplemental AD&D insurance for Employee and Family

  • Accident Plan

  • Critical Illness Plan

  • Hospital Indemnity Plan

  • Pet Insurance

  • Identity Theft

Reasonable accommodation statement: if you need an accommodation for any part of the application process please email

Equal Opportunity Employer

Ultra Maritime is an Equal Opportunity Employer. We are committed to providing a workplace that is fair respectful and inclusive and we make employment decisions based on qualifications merit and business needs.

All qualified applicants will receive consideration for employment without regard to race color religion sex (including pregnancy childbirth or related medical conditions) sexual orientation gender identity age national origin ancestry ethnicity marital status disability genetic information protected veteran status citizenship status or any other status protected by applicable federal state or local law.

As a U.S. defense contractor Ultra Maritime maintains strict standards related to integrity compliance and security.

We operate a drug-free workplace and where permitted by law may conduct pre-employment background checks and substance-abuse screening based on role requirements.

Company: Ultra Maritime

#MAR


Required Experience:

IC

Protecting What Matters. Powering the Future of Naval Technology. Your work here has global impact. From developing sonar and radar systems to advancing unmanned and undersea platforms our technologies empower the U.S. Navy and allied forces to operate in some of the worlds most complex environments...
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Key Skills

  • Document Controlling
  • Cost Accounting
  • Business Administration
  • Database
  • Art

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