Bi-Lingual Call Center Agent
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Employer of choice! Voted best company to work for by US News & World Report for 2025-2026.
We are hiring for onsite bi-lingual Call Center Representatives to join our team. Pay for this position is $17.00 for training then $18.50 once training is complete.
The Customer Service Representative will provide excellent customer service to inquiring parties and direct inquires to the appropriate internal resources as they are received. They will provide customers clients and others with appropriate and accurate information in a timely manner. Meeting all assigned quotas metrics and providing excellent customer service are the most important aspects of this position.
Essential Job Functions:
Fluent in both English and Spanish.
Answer reservation calls within three (3) rings.
Provide trip status updates in the form of ETA calls.
Ensure that all call center requirements outlined in the PACE contract are met or exceeded i.e.
95 Percent of Calls Answered within 2 minutes and talk-time of 90 seconds or less.
Provide support to clients by addressing questions issues concerns regarding registering for the service
Proper handling of Lost and Found Calls.
Communicate to management personnel any issues that impede the efficient operation of the call center.
Actively participate in re-training sessions.
Other Duties as assigned by the Supervisor or Manager.
An attitude of empathy and a desire to provide high quality customer service to individuals certified under the American with Disabilities Act.
Key Performance Indicators:
95% of all calls answered within 30 secs.
Daily average talk time 90 seconds or less
Ability to follow the department Standard Operating Procedures (i.e. same day trip request)
Attendance
Ability to multi-task
Receive a minimum of 30-34 calls per hour
Responsibility Profile:
Provide excellent customer service to all inquiring parties.
Answer all incoming calls and emails with a polite and professional attitude.
Record all inquiries still outstanding after initial communication concludes.
Follow up on outstanding inquiries as soon as applicable.
Route communication to appropriate parties if resolutions are not possible.
Meet quotas and provide reports as necessary.
Perform other duties as assigned.
Qualifications
One (1) year work experience.
High School Diploma.
Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws.
This policy applies to all employment practices within our organization including hiring recruiting promotion termination layoff recall leave of absence compensation benefits training and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications merit and business needs at the time.
SCR has been succeeding as an industry leader in the field of ADA Paratransit services since 1986 providing transportation to mobility-challenged individuals. Its the goal of SCR to provide reliable safe clean and comfortable transportation to this group of of transportation is essential for connecting passengers to friends family and medical based services. As a resultwe select drivers and staff that wish to help people care for Paratransit Operators understand how to effectively and safely transport clients and we are looking for the right peopleto join our team.
Required Experience:
Unclear Seniority
Key Skills
- Athletics
- Fitness
- Facilities Management
- Agriculture
- Communication
- Archicad
About Company
Mobility Without Limits We help people reach their destinations easilyand safely, supporting communities andcreating a brighter future for all. Get to Know Us / What we do Serving Our Communities Our family of transportation companies caters to the diverse mobility needs of our custom ... View more
