Digital Banking and Payments Manager

SUMMARY

The SVP & Digital Banking and Payments Manager is responsible for the strategic leadership oversight and evolution of Sunwest Banks digital banking and payments ecosystem. This role manages the Lockbox Payment Operations and Digital Banking (including Treasury Operations) teams ensuring seamless integration of digital services robust payment processing and operational excellence. The SVP will drive innovation risk management and compliance across all payment channels positioning Sunwest Bank as a leader in digital financial services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Develop and execute the vision for digital banking and payments aligning departmental goals with Sunwest Banks strategic objectives.

Lead mentor and develop managers and teams in Lockbox Payment Operations and Digital Banking.

Champion the evolution of digital services including online banking platforms payment processing technologies and client-facing solutions.

Design and implement risk management frameworks for payment processing ensuring compliance with regulatory requirements.

Optimize processes and controls to measure and improve efficiency minimize risks and losses and deliver high-quality client service.

Evaluate and manage relationships with technology vendors and service providers.

Ensure the delivery of differentiated high-quality client experiences across all payment and digital banking channels.

Lead the implementation of new technologies processes and solutions driving organizational change and adoption of digital services.

Evaluate and consult on new products services and verticals; assessing risks associated and recommending necessary requirements to manage those risks.

Collaborate with industry organizations to identify the latest trends in fraud and scams and best practices to mitigate those risks. Maintain up-to-date knowledge of industry regulations payment network rules bank partner requirements and industry best practices.

Serve as a subject matter expert (SME) on payment processing and central operations activities and develop this expertise in your team.

Interface with other operations and line of business leaders to set goals and objectives to improve overall bank performance.

Lead internal and external audits as necessary.

Treats people with respect; keeps commitments; inspires the trust of others; works ethically and with integrity; upholds organizational values; accepts responsibility for own actions.

Performs other duties and projects as assigned.

ADDITIONAL RESPONSIBILITIES

Demonstrate professionalism in communication attitude and teamwork with internal and external clients.

Maintain high standards of quality work attendance and appearance.

Adhere to all company policies procedures and regulations.

Perform additional duties as assigned related to the position.

SUPERVISORY RESPONSIBILITIES

This position is responsible for supporting the oversight of critical deposit and online banking operations back office processing; leading a team of tenured managers and approximately 30-35 support specialists.

MINIMUM QUALIFICATIONS

10 years of banking operations experience with strong expertise in digital banking payment systems (ACH wire card check) treasury management and risk management.

7 years of progressive leadership experience managing multiple teams and functions.

Advanced knowledge of digital banking platforms payment processing technologies and core banking systems (Fiserv or similar).

Demonstrated experience in regulatory compliance risk assessment and audit management.

Technologically inclined with awareness of digital trends and industry best practices.

Advanced communication presentation and writing skills for internal and external audiences.

Strong organizational project management and change leadership skills.

Possess an entrepreneurial business spirit proactively takes initiative to identify solutions and executes with a sense of urgency

Ability to lead a team generate enthusiasm for the bank and to create an environment in which employees are focused on high-quality client service

Occasional travel required

COMPETENCIES:

Adaptability

Communication

Decision Making

Initiative

Innovation

Organization

Professionalism

Results Orientated

PHYSICAL DEMANDS: In general the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job.

Standing walking and squatting less than fifty percent of the work shift

Required to lift move and carry up to 40 pounds

Ability to read count and write to accurately complete all documentation and reports

Must be able to see hear and speak in order to communicate with employees and other clients

Specific vision abilities include close vision distance vision peripheral vision depth perception and ability to adjust focus

Manual dexterity required using hands to finger; handle feel and type; reach with hands and arms

(Check the box that applies by double clicking on the box.)

Sedentary: Limited activity no lifting limited walking

Moderate: Mostly standing walking bending frequent lifting

X-Light: Office work some lifting bending stooping or kneeling walking

Arduous: Heavy lifting bending crawling climbing

WORK ENVIRONMENT: In general the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to allow differently abled individuals to perform the essential functions of the job within the environment.

The workspace is clean orderly properly lighted and ventilated with the proper safety compliance

Noise levels are considered moderate

Sunwest Bank Is an Equal Opportunity Employer

Sunwest Bank works with staff members and customers without regard to race ancestry national origin sex marital status age religion medical condition handicap disability or veteran status and to assist the Bank in maintaining its Affirmative Action Program.

Compliance with Bank Secrecy Act laws and regulations is considered an extremely serious matter and it is intended that Sunwest Bank through the purposeful efforts of its employees and officers are expected to make every resolute attempt to conform to its Bank Secrecy Act Program and Procedures. Failure to comply will be reflected in their performance review as well as in any bonus compensation programs in which they may participate.

Attend and complete all required classroom computer-based web-based and seminar training. It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with Sunwest Banks Code of Ethics and Conduct. Each employee is also expected to maintain an awareness of the laws regulations internal policies and procedures that are appropriate for his/her position

Note: The preceding job description has been designed to indicate the general nature and level and work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of employees assigned to this job. All job descriptions can be amended without notice as warranted by business necessity.